Tag Archive | "Says"

TripAdvisor says it blocked or removed nearly 1.5 million fake reviews in 2018

Most of the fake reviews that are submitted (91%) are “biased positive reviews.”



Please visit Search Engine Land for the full article.


Search Engine Land: News & Info About SEO, PPC, SEM, Search Engines & Search Marketing

Posted in IM NewsComments Off

Compass Launches Consumer Site With AI-Driven Recommendations, Says CEO

“We just launched a new consumer site that lets our agents collaborate with their clients,” says Compass founder and CEO Robert Reffkin. “It has features such as AI-driven recommendations exactly for the buyer. Based on everything that they’re searching it makes recommendations. It has another feature called Collections, which is a visual workplace. It allows the agent and their client to collaborate, discuss, and monitor the market in real-time.”

Robert Reffkin, CEO of Compass, discusses their new AI-driven recommendations website and says that an “IPO is likely in their future” in an interview on CNBC:

Compass Launches Consumer Site With AI-Driven Recommendations

We’re building a platform to power all real estate decisions for advisors, sellers, and buyers. Agents come to grow their business, sellers come to sell their home for more money and less time, and buyers come to find the best listings. We just launched a new consumer site that lets our agents collaborate with their clients. It has features such as AI-driven recommendations exactly for the buyer. Based on everything that they’re searching it makes recommendations. It has another feature called Collections, which is a visual workplace. It allows the agent and their client to collaborate, discuss, and monitor the market in real-time.

There are technology companies that focus on agents but not the consumer and there are technology companies that focus on the consumer but not the agent. We’re unique in that we’re focusing on both and really allowing them to collaborate together. What makes us a technology company is we have scale effects, we have network effects, flywheel effects, we have defensible IP technology and are asset-light. Our core flywheel is really an inventory based flywheel where we hire agents that bring inventory. With our new site, we create a great buyer experience which brings more traffic for agents. Then we build tools for our sellers to sell their homes for more money and in less time which allows them to bring even more inventory.

An IPO Is Likely In Our Future

An IPO is likely in our future. But I don’t go to sleep at night thinking about an IPO. I go to sleep and I think about how we can help our agents grow their business and better serve their clients. I look at all the companies that go public (including WeWork) to take lessons from them on what you can or cannot do. Real estate is a very large segment of our global economy. I think it’s the largest. However, (unlike WeWork) we’re not a landlord, we’re a very different type of business. 

There’s excess inventory (in the New York market) on one hand but with low-interest rates, there has never been a low-interest-rate environment that hasn’t been good for real estate. So I think it’s a good time to be a buyer. Whether it’s the mansion tax, the transfer tax, or SALT, I think the real challenge there is the perception of taxes. When there’s a perception that taxes are going to increase that’s not good for real estate. Markets where there are a lot of software companies doing great such as Seattle, San Francisco, Austin, Boulder, and Nashville (are hot for real estate) but in any market, there are buying opportunities. I think just have to find the right agent to help you identify those.

Compass Launches Consumer Site With AI-Driven Recommendations, Says CEO Robert Reffkin

The post Compass Launches Consumer Site With AI-Driven Recommendations, Says CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

Business Prioritizing Digital Transformation For Competitive Advantage, Says Equinix CEO

“We’re seeing right now continued strength across our business because people are prioritizing digital transformation as a way to gain competitive advantage,” says Equinix CEO Charles Meyers. “The reality is people who are responding well to that are thriving and people that are not are being left behind. What companies (like Walmart) are doing essentially is using a hybrid and multi-cloud strategy. They have private infrastructure that they may house in a significant caged environment at Equinix but they interface it then with the public clouds.”

Charles Meyers, CEO of Equinix, discusses their huge under the radar role in facilitating the massive digital transformation in progress with companies worldwide. Meyers was interviewed by Jim Cramer on CNBC:

There’s A Very Deep Demand Pool For Data Centers

We continue to see a really strong set of underlying secular demand drivers for the business. We’re seeing real strength in the business globally right now. Broadly, we’ve seen the sector respond very well. We think there’s a very deep demand pool for data centers. I do think that Equinix plays a very unique role in the market and our differentiated position is allowing us to even outperform relative to our peers. Public cloud adoption is a major catalyst for our business. As enterprises are adopting public cloud and looking at hybrid and multi-cloud as their architecture of choice we’re seeing really strong demand.

We may not be a household name but I think it’s pretty safe to say we’re probably impacting the lives of millions of consumers on a day to day basis working with (many big-name companies such as Salesforce and Netflix). We play a very important role in terms of interconnecting our customers sometimes to public cloud providers, sometimes to SAAS providers like Salesforce, sometimes to other members of their supply chain, and sometimes to networks. A really big part of our legacy and history has been interconnecting people to networks. The interconnection story is a really central piece of the Equinix story.

Equinix Is The Best Representation Of The Digital Edge

Equinix is in fact the best representation of the digital edge today. That is the point at which people are interconnecting their private infrastructure with public cloud infrastructure, with networks, and with other members of their supply chain. When you hear about edge, oftentimes that edge is in fact within an Equinix facility and being interconnected over private interconnection facilities that are facilitated by Equinix.

Typically, when inside one of our facilities, we’re unlike some wholesalers which might have one or a very small number of customers, we tend to have a larger number of customers in any individual facility. They are distributed across the site typically in private cages or sometimes in shared caged environments or shared rack environments and they have their equipment. They’re all obviously very secured and something that’s available just for them to access. But they’re all across the facility. You typically wouldn’t be able to see who the customer is because they are very sensitive about that from a security standpoint.

Firms Prioritizing Digital Transformation For Competitive Advantage

We’re seeing right now continued strength across our business because people are prioritizing digital transformation as a way to gain competitive advantage. The reality is people who are responding well to that are thriving and people that are not are being left behind. So we’re seeing strong demand. I think the trade tensions, etc. probably affects some level of sentiment but we have not seen that impact the demand profile for our business.

What companies (like Walmart) are doing essentially is using a hybrid and multi-cloud strategy. They have private infrastructure that they may house in a significant caged environment at Equinix but they interface it then with the public clouds. They’re using a variety of public clouds to house some of their workloads. So that hybrid multi-cloud environment is really the architecture of choice for enterprise customers of all sorts. Retail is actually an incredibly strong segment for us. That architecture of choice, hybrid and multi-cloud, is a major driver for Equinix’s business.

Business Prioritizing Digital Transformation For Competitive Advantage – Equinix CEO Charles Meyers

The post Business Prioritizing Digital Transformation For Competitive Advantage, Says Equinix CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

Bitcoin is Bad, Blockchain Is Revolutionizing, Says VMware CEO

Bitcoin as its implemented and implementation of blockchain and distributed ledger I assert is bad,” says VMware CEO Pat Gelsinger. “Its purpose is almost all illicit and it’s an environmental crisis. This is a terrible implementation of blockchain. I’m not saying that blockchain is bad. I think it is revolutionizing. This is breakthrough innovative technology and how you do distributed secured trust. That’s powerful. We are huge believers strongly committed to blockchain and distributed leverage technology.”

Pat Gelsinger, CEO of VMware, says that Bitcoin is bad, but blockchain, when done right, is revolutionizing in an interview with theCUBE at VMworld 2019 in San Francisco. 

Bitcoin is Bad, Blockchain Is Revolutionizing

The idea of distributed ledger technology, immutable distributed trust, I’ve said I think of that, and blockchain is the underlying technology, as almost like public-private key encryption. If we go back 40 years before RSA it’s that important. This is breakthrough innovative technology and how you do distributed secured trust. That’s powerful. We are huge believers strongly committed to blockchain and distributed leverage technology. Why do I make my comments like I do on Bitcoin? Bitcoin as its implemented and implementation of blockchain and distributed ledger I assert is bad. It’s bad for two reasons. 

One is it’s an environmental crisis. A single ledger if you and I transacted a penny I would consume enough energy to power your house for half a day. It’s incredible. This is a terrible implementation of blockchain. Secondly, the way it’s also done as well in this totally unregulated environment, almost all of its uses are for illicit and criminal purposes. That’s who’s trading in Bitcoin. So its purpose is almost all illicit and it’s an environmental crisis. I say bad. I’m not saying that blockchain is bad. I think it is revolutionizing. Studies have shown that over 95 percent of the uses of Bitcoin is criminal. Let’s go make it good. Do good engineering and engineer for good.

Partnership With Australian Stock Exchange and Digital Asset

We just announced on Sunday a partnership with the Australian Stock Exchange and Digital Asset. They’re leveraging the VMWare distributed ledger technology as part of their go-forward strategy for the stock exchange in Australia. That’s good. We’re making it suitable for enterprises meeting the regulatory requirements and we’re order plus magnitude better in terms of performance and energy consumption and we’re just getting started.

Bitcoin is Bad, Blockchain Is Revolutionizing, Says VMware CEO Pat Gelsinger

The post Bitcoin is Bad, Blockchain Is Revolutionizing, Says VMware CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

5G Poses New Security Risks, Says Avast CEO

5G brings a couple of things,” says Avast CEO Ondrej Vlcek. “One is the density of the network which is enabling things like IoT, the Internet of Things. That’s an exciting thing but also poses some new security risks. Second is speed of connectivity which we all want and which we all sort of are hoping to get better. But in terms of timing, it kind of differs geo by geo. East Asia is always ahead in that regard. In Europe, we can realistically expect something within two or three years.”

Ondrej Vlcek, CEO of Avast, discusses new security risks with 5G and how privacy is becoming a big part of their business in a conversation on Bloomberg:

5G Poses Some New Security Risks

There were really two drivers (to our earnings results this quarter). The first one was our consumer direct segment, desktop direct, which grew 12.5 percent. The second was consumer indirect, which is actually powered by both the Jumpshot business that we have as well as the Secure Browser. These were kind of the two main things.

5G brings a couple of things. One is the density of the network which is enabling things like IoT, the Internet of Things. That’s an exciting thing but also poses some new security risks. Second is speed of connectivity which we all want and which we all sort of are hoping to get better. But in terms of timing, it kind of differs geo by geo. East Asia is always ahead in that regard. In Europe, we can realistically expect something within two or three years.

Privacy Is The Other Side Of The Security Coin

I think privacy is a new category. We see it as the other side of the security coin. We are heavily investing in creating privacy-oriented solutions. So actually our portfolio today is not just security, antivirus protection is now actually less than half of our business. Now the second half is made of tools like privacy controls because we see a big opportunity. At the same time, the need is real. Consumers are more and more realizing there are privacy risks in what they are doing online and there is something that needs to be done about that.

I got sort of inspired by the captains from the Silicon Valley such as Google and Facebook. So I gave up my salary and my bonus and I’m only getting compensated by stock which I think is the right thing for the CEO to do. Clearly, my objective is to keep the company growing. We’ve got a great runway and I’m very optimistic, being new in the role and seeing the opportunities. This is a good position to be in.

5G Poses New Security Risks, Says Avast CEO Ondrej Vlcek

The post 5G Poses New Security Risks, Says Avast CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

We Built the Data Platform For AI To Enable Safe Self-Driving Cars, Says Scale AI CEO

“What we’ve done at Scale is built the data platform for AI,” says Scale AI’s 22-year-old CEO, Alexandr Wang. “AI is really built on top of data and these algorithms require billions and billions of examples of labeled data to be able to perform in a safe or reliable way. What we’ve done is built a platform that allows these companies to get the data they need to be able to build these algorithms in a safe and reliable way. Then they use the data to build their self-driving cars.”

Alexandr Wang, Scale AI co-founder and CEO, discusses how his company has built the data platform for AI that enables safe and reliable autonomous vehicles. Wang was interviewed on Bloomberg Technology.

We Built the Data Platform For AI To Enable Safe Autonomous Vehicles

What we’ve done at Scale is built the data platform for AI. AI is really built on top of data and these algorithms require billions and billions of examples of labeled data to be able to perform in a safe or reliable way. What we’ve done is built a platform that allows these companies to get the data they need to be able to build these algorithms in a safe and reliable way. Then they use the data to build their self-driving cars. I think it’s very exciting that all these companies have really incredible technology and it’s getting better and better every single year. We’re really getting closer and closer to solving the problem. 

One of the big problems in machine learning is perception, being able to fully understand the environment around you using machine learning. So we process a lot of image data, LIDAR data, radar data, map data, etc. for some of these companies. Then for other companies, we process tax data or tabular data or speech data. The work we do is critical to building safe autonomous vehicles, for example, because without the data that we’re able to provide to these companies they actually wouldn’t even be able to build algorithms that could perform in any manner that is safe and reliable. 

AI Is Really About Augmenting Humans With Technology

AI is really about augmenting humans with technology and making them more effective and more efficient using technology. In particular, I think for a lot of the problems that we work on where AI plays a really critical role in self-driving or medical imagery, etc., you really want to make sure that humans are a part of the process to ensure that these systems are performing very safely and reliably. 

One view that we really take in is, how do we solve this in the most tech-enabled way as possible? How do we use as much machine learning and technology on our side to make the process as efficient and high quality as possible? That’s a very differentiated view actually. Many of these other efforts are much more human-powered than technology powered.

You Don’t Need a Degree To Be Able To Accomplish Your Goals

I was really lucky I grew up in Los Alamos, New Mexico, but after high school, I was lucky to be able to come out here to the Valley to work as a software engineer. That really exposed me to a lot of these problems where AI and machine learning are really core. I went back to school for a year and then after that year at school, I dropped out and started this company.

I think if you know what you want to do, more and more these days, you don’t need a degree to be able to accomplish what you need to do. I think people care a lot more about what can you accomplish and what are your skills.

We Built the Data Platform For AI To Enable Safe Self-Driving Cars, Says Scale AI CEO Alexandr Wang

The post We Built the Data Platform For AI To Enable Safe Self-Driving Cars, Says Scale AI CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

50 Years Of Datacenter Shifting To Cloud, Says Dynatrace CEO

“You have 50 years of datacenter that is shifting to the cloud in the next ten,” says Dynatrace CEO John Van Siclen. “We are early days. There’s a lot of room to go and I’m sure a lot of changes in front of us. The movement to the cloud and this whole move to software is a global phenomenon. Every enterprise around the world is moving and moving fast. It’s going to redefine how businesses work in the future. It is the new revenue streams, the new connective tissue with customers, providing a whole new environment.”

John Van Siclen, CEO of Dynatrace, discusses the impact of 50 years of datacenter that will shift to the cloud over the next ten years, in an interview on CNBC:

Software Is Now Eating the World

Software is now eating the world as a lot of folks know. It’s how we bank, how we shop, how we do just about everything. These applications have gotten much more complex over the last five years as they have moved to cloud platforms. The spend in the traditional datacenter is declining quickly and the move is over to the cloud. It’s going to redefine how businesses work in the future. It is the new revenue streams, the new connective tissue with customers, providing a whole new environment. 

For example, Carribean Cruise, one of our customers, is reinventing the travel experience for Millenials. They’re doing it all through software on their ships. They provide a little wrist band that interacts with software on ship and on shore to transform the experience. What we’re seeing is really still a continued focus on growth. New revenue streams, new opportunities, and taking in existing core application environments and rebuilding it to be cloud-native. That’s the shift that we see. Still growth, still attack market, still competitive advantage for most companies that are pushing forward aggressively. 

50 Years Of Datacenter Shifting To Cloud

We’ve always built the company around a direct sales approach. Our products are used by enterprises. Enterprises want to connect directly with the company that builds these products. We’ve really always gone to market that way and it has served us very well. It makes it a very predictable business and a very strategic platform for these enterprises. We run across all of the cloud platforms and then some. We target the global 15,000 enterprise companies. We expect to talk to the CIO, CTO, and sort of the executive level that are driving this shift within their organizations’ digital transformation projects. That’s our focus. 

What’s happening now is that the cloud is moving from the early days where people would put applications in the cloud to where they really are taking their entire datacenter and shifting it to the cloud. That’s what’s driving these webscale multi-cloud environments that we do so well in. It’s still early days. There’s a lot of room to go in this marketplace. You have 50 years of datacenter that is shifting to the cloud in the next ten. We are early days. There’s a lot of room to go and I’m sure a lot of changes in front of us. The movement to the cloud and this whole move to software is a global phenomenon. Every enterprise around the world is moving and moving fast.

Cloud Is So Much More Efficient and Economical For Companies

This market is very large. We estimate it’s about $ 18 billion. Others have the estimates in the $ 20 billions. It’s plenty of room for a company like us to grow and actually probably multiple companies to grow in this space. We feel very secure and happy with our organic innovation. We’ve been able to reinvent the business several times now. It’s a very dynamic space, this application world. Organic innovation is our thrust going forward.

The cloud is so much more efficient and economical for companies that as there is any kind of disruption anywhere in their markets they’re going to lean toward applications. The things that really drive connective tissue with their customers and their marketplaces that create more automation and more information that they gather when they go through digital channels.

50 Years Of Datacenter Shifting To Cloud, Says Dynatrace CEO John Van Siclen

The post 50 Years Of Datacenter Shifting To Cloud, Says Dynatrace CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

Mobile Is Finally Coming To the Enterprise, Says ServiceNow CEO

“Mobile is coming to the enterprise, finally,” says ServiceNow CEO John Donahoe. “It’s been a long time coming. Our release in Q3 will have native out of the box consumer-grade mobile capability. So now any ServiceNow customer can have a brilliant mobile onboarding app so that their new employees can get up to speed quickly and seamlessly. We are very excited about the mobile capabilities coming in Q3, native out of the box so every one of our customers can build them in a low-code or no-code way.”

John Donahoe, CEO of ServiceNow, discusses their earnings announcement and their major progress in bringing mobile to the enterprise, in an interview with Jim Cramer on CNBC:

Mobile Is Coming To the Enterprise, Finally

Our customers are very excited about mobile coming to the enterprise. It’s been a long time coming. Our release in Q3 will have native out of the box consumer-grade mobile capability. So now any ServiceNow customer can have a brilliant mobile onboarding app so that their new employees can get up to speed quickly and seamlessly. You can show a young new employee, a millennial, that you are in fact a modern company that helps get them onboard and productive quickly. 

Also, the Now Mobile app which will allow employees to get their questions answered, problems reported and then dealt with, and get information. All my approvals are now in one place where I can check them. We are very excited about the mobile capabilities coming in Q3, native out of the box so every one of our customers can build them in a low-code or no-code way. Mobile is coming to the enterprise, finally.

We feel very good about our growth. We feel very good about our customer and very good about our prospects. We are just focusing and executing so our customers get those great experiences.

We Feel Very Good About the Relations We Are Building

We now have 766 customers that are a million dollars and greater. We signed 14 customers that are a million dollars and greater in the quarter. That’s just symptomatic of the fact that we now work with 75 percent of the global 500. We are increasingly a strategic partner with those customers. Of our top 20 deals, 17 had three or more products. We feel very good about the relationships that we are building with our largest customers, which are the world’s largest companies and governments. 

Our relationship with Microsoft is a very good one. We are initially focusing on US federal business where Microsoft has a strong presence as do we. We have a huge federal business and our datacenters have a certain security clearance. Microsoft Azure has the highest security clearance. Rather than us trying to replicate that, we are going to partner with them to take advantage of that Azure capability and jointly call on US federal customers.

We are doing the same with federal customers in Australia and increasingly we will look at other government markets. We have 20 different product integrations with Microsoft and a long history with them. We think there is a lot of shared opportunity together. 

RPO Is the Best Forward-Looking Indication of Our Business

We do think RPO is a very good indication and probably the best forward-looking indication of our business because it demonstrates what kind of revenue you can expect going forward. Our current RPO grew 35 percent in the quarter. We feel very good about the outlook and future of our business. We raised guidance for the full year, both on revenue and billings. We see a lot of opportunity and we have a lot of strong momentum. We are focused on building those customer relationships that drive that growth.

Mobile Is Finally Coming To the Enterprise, Says ServiceNow CEO John Donahoe

The post Mobile Is Finally Coming To the Enterprise, Says ServiceNow CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

Our Machine Learning Platform Helps Brands Retain Their Customers, Says Medallia CEO

“We’re a platform that helps some of the biggest brands in the world really understand their customers in live time and communicate with them while they’re in an experience,” says Medallia CEO Leslie Stretch. “Instead of a survey after they’ve left a hotel, they communicate them while they’re there, check in on the experience and improve it. This helps them retain their customer and perhaps sell them another experience. It’s this machine learning platform that does that.”

Leslie Stretch, President and CEO of Medallia, discusses the company’s IPO and how the company uses machine learning to react to customer signals in real-time rather than after they leave an experience in an interview on CNBC:

Our Machine Learning Platform Helps Brands Retain Their Customers

We’re a Silicon Valley tech company. We’re a platform that helps some of the biggest brands in the world really understand their customers in live time and communicate with them while they’re in an experience. So instead of a survey after they’ve left a hotel, they communicate them while they’re there, check in on the experience and improve it. This helps them retain their customer and perhaps sell them another experience. It’s this machine learning platform that does that.

Anything is a signal to us, a survey, an IOT signal, a transaction, somebody buys something, they have a bad experience at the pool, or they’re on an airline and they don’t quite like the service that they’re getting, they can feed that back immediately instead of waiting until the experience is finished. We’re all about platform and signal. We’re very different from the survey companies, the feedback companies, which are the old experience economy companies. It’s the application of deep Silicon Valley technology to the problem.

The Customer Is At the Center of Every Digital Transformation

Customer experience has become really a major theme for every big brand in the world today. I also think that our technology is innovative and very different. The application of machine learning and the platform and just the operationalization of a private Silicon Valley company are really what I’ve done in the past. Just bringing basic blocking and tackling to go to market and marketing and building up the salesforce. So very simple and taking the story out to a bigger market.

We actually just signed a revenue share partnership with Salesforce. We have a partnership for Marketing Cloud with Adobe. They’re great alliances for us. We can present our machine learning, our unstructured data, into their Marketing Cloud, Sales Cloud, and Service Cloud. That’s brand new for us this year. It’s great to go to market with leaders like that. Both Adobe and Salesforce completely understand the customer is at the center of every digital transformation and we are at the center of that.

It’s Not For the Faint-Hearted, But We Invested a Ton In It

We spent more than a half a billion dollars building this plot platform. That sets us apart from the traditional simple survey vendor. We’ve spent a ton of money on the privacy layer and on the security layer. We’ve worked already for a decade with some of the biggest brands in the world whose customer information is precious. We’re HIPAA certified for healthcare as well. So we take that very seriously. It’s not for the faint-hearted, but we invested a ton in it and it’s worth it.

Our Machine Learning Platform Helps Brands Retain Their Customers, Says Medallia CEO Leslie Stretch

The post Our Machine Learning Platform Helps Brands Retain Their Customers, Says Medallia CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

It Doesn’t Really Matter What Microsoft Does, Says Slack CEO

“Whatever Microsoft does we’re still going to do the same thing that we would do for customers,” says Slack CEO Stewart Butterfield. “If the performance of our applications, like the number of milliseconds it takes to startup, is an important thing for customers, we will do that. If shared channels are an important feature we will develop shared channels. It doesn’t really matter what Microsoft does. We don’t spend a lot of time worrying about it.”

Stewart Butterfield, CEO of Slack, discusses the potential impact of competition with Microsoft in an interview by FORTUNE at Brainstorm Tech 2019:

It Doesn’t Really Matter What Microsoft Does

First, Microsoft is an incredible company. I’m a big admirer. They also have been a great partner for us. There are 500,000 active developers on the Slack platform and Microsoft would like them using Azure. Azure has also been a great partner. We just launched Office 365 calendar integration and a bunch of other stuff. So they’re big enough that they end up working with and competing with all kinds of people around the world. We don’t spend a lot of time worrying about it (Microsoft competition with Slack). 

Whatever Microsoft does we’re still going to do the same thing that we would do for customers. If the performance of our applications, like the number of milliseconds it takes to startup, is an important thing for customers, we will do that. If shared channels are an important feature we will develop shared channels. It doesn’t really matter what Microsoft does. But having said that I think the emphasis has been a little bit different. Our emphasis has been really broadly on interoperability because we would like to be the two percent of your software budget that’s a multiplier on the value of the other 98 percent. 

There are 1,600 apps in the app directory but there are also 450,000 different applications developed internally by our customers that are actively used every week on the Slack platform. That can be things like notifications flowing in or workflow approvals or purchase orders. It’s really varied from teams in finance, legal, engineering, sales, and customer support. That activity is really important to us and is where we see Slack going.

Size Doesn’t Matter, Real Traction With Customers Does

Five years (from when Microsoft was still in Albuquerque) they kind of pulled the rug out from under IBM which was at the time the biggest, most powerful, and most valuable company in the world. Go forward about 17 years and this one is kind of mind-blowing. Microsoft has a 95 percent share of operating systems with Windows. It has 90 plus percent share of internet browsers with Internet Explorer. It bought Hotmail, had MSN, and had probably the biggest engineering presence for stuff online.

It literally controlled almost all of humanity’s access to the Internet and they saw this little company in Mountain View starting to make a real business around search. Over the next couple of decades, tens of billions of dollars into that, and their (Bing) market share is now 9 percent or something like that. 

You might think that’s special because the people at Google are real geniuses. But the same thing happened six or seven years later. In 2007, Google sees Facebook where people are spending a lot of time on social networks and that might be a good medium for advertising as well. If you wanted to comment on a video on YouTube you had to use Google Plus. I think the only time that Google ever promoted anything on its home page it was Google Plus. It was also promoted in Gmail and it didn’t matter. The fact that they had a thousand times more engineers and a thousand times more resources (didn’t matter). 

They had access to maybe over a billion users even by that point and it just didn’t make a difference. The lesson that we take from that is that a smaller company, if it has real traction with customers, in some cases, has a bit of an advantage against a large incumbent with multiple lines of business. This is like the first 40 or 50 pages of The Innovators Dilemma. There are plenty of companies that have been crushed as well. I think that it’s hard to maintain a real focus on quality and on user experience and the bigger you get the harder it is. 

If the competition was based on the quality of user experience and that’s where all the effort is that would be probably more daunting for us. If it’s based on their bigger distribution I don’t think that’s really a threat.

It Doesn’t Really Matter What Microsoft Does, Says Slack CEO Stewart Butterfield

The post It Doesn’t Really Matter What Microsoft Does, Says Slack CEO appeared first on WebProNews.


WebProNews

Posted in IM NewsComments Off

Advert