Tag Archive | "Mark"

Shaan Patel: A Perfect SAT Score Led To A Super-Successful SAT Prep Business And A Life-Changing Deal With Mark Cuban On Shark Tank

[ Download MP3 | Transcript | iTunes | Soundcloud | Stitcher | Spotify | Raw RSS ] Shaan Patel grew up as a son of Indian immigrants, who worked hard to save enough money for a deposit on a property in their hometown of Las Vegas. However, rather than buy a house, the Patels bought a small […]

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Taking Local Inventory Online: An Interview with Pointy’s Mark Cummins

Posted by MiriamEllis

Let’s go back in time 20 years so I can ask you the question, “How often do you look at a paper map every month?”

Unless you were a cartographer or a frequent traveler, chances are good that your answer would be, “Hmm, maybe less than once a month. Maybe once or twice a year.”

But in 2019, I’d wager there’s scarcely a day that goes by without you using Google Maps when planning to eat out, find a service provider, or find something fun to do. That web-based map in your hand has become a given.

And yet, there’s one thing you’re still not using the Internet for. And it’s something you likely wonder about almost daily. It starts with the question,

“I wonder who around here carries X?”

A real-world anecdote

After the tragic fires we’ve had this year in California, I wanted to wet mop all the floors in my house instead of vacuuming them, due to my concerns about particulate pollution in the air. My mother recommended I buy a Swiffer. I needed to know where I could find one locally, but I didn’t turn to the Internet for this, because the Internet doesn’t tell me this. Or at least, it hasn’t done so until now. Few, if any, of the local hardware stores, pharmacies, or big box retailers have reliable, live online inventory. At the same time, calling these places is often a huge hassle because staff isn’t always sure what’s in stock.

And so I ended up going to 3 different shops in search of this particular product. It wasn’t a convenient experience, and it was an all-too-common one.

The next big thing in local already exists

My real-world anecdote about a wet mop is exactly why I’m so pleased to be interviewing Mark Cummins, CEO of Pointy. 90% of purchases still take place in physical stores and it’s Mark who has seen this gap in available online knowledge about offline inventory and has now set out to bridge it.

I predict that within a few years, you’ll be using the Internet to find local inventory as frequently and easily as you’ve come to use its mapping capabilities. This chat with Mark explains why.

The real-world roots of an existing local need

Miriam: Mark, I understand that you were formerly a Google Search Team member, with a background in machine learning, but that your journey with Pointy began by walking into retail shops and talking face-to-face with owners. What did these owners tell you about their challenges in relation to offline/online inventory? A memorable real-world anecdote would be great here.

Mark: I started thinking about this problem because of an experience just like your story about trying to find a Swiffer. I’d recently moved to a new country and I had to buy lots of things to set up a new apartment, so I had that kind of experience all the time. It felt like there was a huge gap there that search engines could help with, but they weren’t.

I had been working at Google developing what became Google Lens (Google’s image recognition search feature). It felt strange that Google could do something so advanced, yet couldn’t answer very basic questions about where to buy things locally.

So I started thinking about ways to fix that. Initially I would just walk into retailers and talk to them about how they managed their inventory. I was trying to figure out if there was some uniform way to bring the inventory information online. I quickly learned that it was going to be hard. Almost every retailer I spoke to had a different method of tracking it. Some kept records on paper. Some didn’t count their inventory at all.

My first idea was a little crazy — I wanted to build a robot for retailers that would drive around the store every night and photograph all the shelves, and use image recognition to figure out the inventory and the prices. I spent some time seriously thinking about that, but then landed on the idea of the Pointy box, which is a much simpler solution.

Miriam: Can you briefly describe what a typical Point of Sale system is like for retailers these days, in light of this being technology most retailers already have in place?

Mark: Well, I would almost say that there isn’t a typical Point of Sale system. The market is really fragmented, it sometimes feels like no two retailers have the same system. There’s a huge range, from the old-style systems that are essentially a glorified calculator with a cash drawer, up to modern cloud-connected systems like Clover, Square, or Lightspeed. It’s very disruptive for retailers to change their POS system, so older systems tend to stay in use for a long time. The systems also differ by vertical — there are specialized systems for pharmacies, liquor stores, etc. Dealing with all of that variation is what makes it so hard to get uniform local inventory data.

A simple inventory solution is born

Miriam: So, you spoke with retailers, listened to their challenges and saw that they already have Point of Sale systems in place. And Pointy was born! Please, describe exactly what a Pointy device is, how it solves the problems you learned about, and fits right in with existing Point of Sales technology.

Mark: Right! It was pretty clear that we needed to find a solution that worked with retailers’ existing systems. So we developed the Pointy box. The Pointy box is a small device that attaches to a retailer’s barcode scanner. Basically it links the barcode scanner to a website we create for the retailer. Whenever the retailer scans a product with their barcode scanner, we recognize the barcode, and list the product on the website. The end result is live website listing everything in the store — here’s an example for Talbot’s Toyland, a toy store in San Mateo. They have over ten thousand products listed on their site, without any manual work.

The experience is pretty much seamless — just plug in Pointy, and watch your store website build itself. The Pointy box connects directly via the cell phone network, so there’s really nothing to set up. Just plug it in and it starts working. New products automatically get added to your store page, old products get removed when you no longer sell them, item stock status syncs automatically. We did quite a bit of machine learning to make that all automatic. Once the site is live, we also have some SEO and SEM tools to help retailers drive search traffic for the products they sell.

Miriam: My understanding is that the Pointy Team had to do a ton of legwork to put together various product catalogues from which data is pulled each time a product is scanned so that its information can be displayed on the web. I’m not familiar with this concept of product catalogues. What are they, what types of information do they contain, and what did you have to do to pull all of this together? Also, is it true that your team hand-reviews all the product data?

Mark: If you’re working in shopping search, then product catalogs are really important. Every mass-market product has a unique barcode number, but unfortunately there’s no master database where you can enter a barcode number and get back the product’s name, image, etc. So basically every retailer has to solve this problem for themselves, laboriously entering the product details into their systems. Pointy helps eliminate that work for retailers.

There are some product catalogs you can license, but each one only covers a fraction of products, and errors are common. We built a big data pipeline to pull together all of this product data into a single catalog and clean it up. We automate a lot of the work, but if you want the highest quality then machine learning alone isn’t enough. So every single product we display also gets approved by a human reviewer, to make sure it’s accurate. We’ve processed millions of products like this. The end result for the retailer is that they just plug in a Pointy box, scan a product, and their website starts populating itself, no data entry required. It’s a pretty magical feeling the first time you see it. Especially if you’ve spent countless hours of your life doing it the old way!

Where real-time local inventory appears on the web

Miriam: So, then, the products the retailer scans create the brand’s own inventory catalogue, which appears on their Pointy page. What tips would you offer to business owners to best integrate their Pointy page with their brand website? Linking to it from the main menu of the website? Something else? And do these Pointy pages feature SEO basics? Please describe.

Mark: Some retailers use Pointy as their main website. Others have it as an additional profile, in the same way that they might have a Facebook page or a Yelp page. The main thing Pointy brings is the full live inventory of the store, which generally isn’t listed anywhere else. To integrate with their other web presences, most just link across from their main sites or social media profiles. A few also embed Pointy into their sites via an iframe.

We work a lot on making these pages as SEO-friendly as possible. The queries we focus on ranking for are things like “product name near me” or “product name, location.” For example, a query like “rubber piggy bank san mateo” currently has the Pointy page for Talbot’s Toyland in #1 position. We have an engineering team working on this all the time, and we’ve actually discovered a few interesting things.

Miriam: And how does this work when, for example, a product goes out of stock or goes on sale for a different price?

Mark: We keep that information updated live. The stock status is updated based on the information from the Pointy box. We also handle price data, though it depends on what features the retailers is using. Some retailers prefer not to display their prices online.

See What’s In Store: Google totally sees the opportunity

Miriam: I was fascinated to learn that Pointy is the launch partner for Google’s See What’s In Store feature, and readers can see an example of this with Talbot’s Toyland. Can you explain what’s involved for retailers who want their inventory to appear in the SWIS area of the Google Business Profile (aka “Knowledge Panel”) and why this represents such an important opportunity? Also, does the business have to pay a commission to Google for inclusion/impressions/clicks?

Mark: This is a pretty exciting feature. It lets retailers display their full product catalogue and live inventory information in the Business Profile on the Google search page. It’s also visible from Google Maps. I’m guessing Google will probably start to surface the information in more ways over time.

It’s completely free for retailers, which is pretty interesting. Google Shopping has always been a paid service, so it’s notable that Google is now offering some organic exposure with this new feature.

I think that this is going to become table stakes for retailers in the next year or two, in the same way that having your opening hours online is now. Consumers are simply going to expect the convenience of finding local product information online. I think that’s a good thing, because it will help local businesses win back customers that might otherwise have gone to Amazon.

We’ve worked a lot with Google to make the setup experience for local retailers very simple. You just link your Pointy account to Google, and your live inventory appears in the Google Business Profile. Behind the scenes we do a lot of technical work to make that happen (including creating Merchant Center accounts, setting up feeds, etc). But the user experience is just a few clicks. We’ve seen a lot of uptake from Pointy users, it’s been a very popular feature. We have a bit more detail on it here.

What about special retail scenarios?

Miriam: So, basically, Pointy makes getting real-world inventory online for small and independent retailers who just don’t have the time to deal with a complicated e-commerce system. I understand that you have some different approaches to offer larger enterprises, involving their existing IT systems. Can you talk a bit about that, please?

Mark: Yes, some larger retailers may be able to send us a direct feed from their inventory systems, rather than installing Pointy boxes at every POS location. We aim to support whatever is easiest for the retailer. We are also directly integrated into modern cloud POS systems like Clover, Square, Lightspeed, Vend, and others. Users of those systems can download a free Pointy app from their system’s app store and integrate with us that way. And for retailers not using those systems, they can use a Pointy box.

Miriam: And what about retailers whose products lack labels/barcodes? Let’s say, a farm stand with constantly-changing seasonal produce, or a clothing boutique with hand-knit sweaters? Is there a Pointy solution for them?

Mark: Unfortunately we’re not a great fit for those kind of retailers. We designed the experience for retailers who sell barcoded products.

Miriam: You’re a former Google staffer, Mark. In local search, Google has become aggressive in taking a cut of an increasing number of local consumer actions and this is particularly hard on small businesses. We’ve got Local Service Ads, paid ads in local packs, booking buttons, etc, all of which struggling independent businesses are having to pay Google for. Right now, these retailers are eager for a competitive edge. How can they differentiate themselves? Please, share tips.

Mark: It’s true, lots of channels that used to be purely organic now have a mix of organic and paid. I think ultimately the paid ads still have to be ROI-positive or nobody will use them, but it’s definitely no fun to pay for traffic you used to get for free.

On the positive side, there are still plenty of openings to reach customers organically. If small businesses invest in staying ahead of the game, they can do very well. Lots of local product searches essentially have no answer, because most retailers haven’t been able to get their inventory online yet. It’s easy to rank well for a query when you’re the only one with the answer. There’s definitely still an opening there for early adopters.

“Pointing” the way to the future

Miriam: Finally, Pointy has only been available in the US since 2016, and in that short amount of time, you’re already serving 1% of the country’s retailers. Congratulations! What does the near future look like to you for retailers and for Pointy? What do you see as Pointy’s mission?

Mark: We want to bring the world’s brick-and-mortar retailers online and give them the tools they need to thrive. More than 90% of retail goes through brick and mortar stores, so there’s no reason they shouldn’t have an amazing technology platform to help them. The fragmentation and difficulty of accessing data has held everyone back, but I think Pointy has a shot at fixing that.

Miriam: Thank you, Mark. I believe Pointy has what it takes to be successful, but I’m going to wish you good luck, anyway!

Summing up

In doing this interview, I learned a ton from Mark and I hope you did, too. If a local retailer you market is seeking a competitive advantage in 2019, I’d seriously be considering early adoption of Google’s See What’s In Store feature. It’s prime Google Business Profile (formerly Knowledge Panel) real estate, and so long as SWIS is free and Pointy is so affordable, there’s a pretty incredible opportunity to set yourself apart in these early days with a very modest investment.

I’m feeling confident about my prediction that we’re on the verge of a new threshold in user behavior, in terms of people using local search to find local inventory. We’ll all have the enjoyment of seeing how this plays out over the next couple of years. And if you heard it first at Moz, that will be extra fun!

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War of Words: Elon Musk and Mark Zuckerberg Spar on Importance of AI

Nothing gets a geek’s dander up than a discussion of whether a Skynet-like AI will become part of our future, as seen in the beef apparently brewing between Elon Musk and Mark Zuckerberg.

The two billionaires have opposing views with regards to artificial intelligence. While Musk is known for issuing warnings regarding the dangers of artificial intelligence, Facebook’s CEO has expressed optimism on how AI can improve people’s lives. A mindset that Tesla’s chief thinks is a pretty “limited” understanding of the topic.

The word war apparently started after Zuckerberg conducted a Facebook Live session. As he relaxed at home and manned the grill, the tech icon answered various question, including one about AI.

According to Zuckerberg, people who keep trying to drum up fear of AI are “really negative” and “pretty irresponsible.” He emphasized that any technology, including AI, can be used for either good or bad and that it’s up to designers and developers to be careful of what they create.

Zuckerberg added that he has a hard time understanding those who are against the development and evolution of AI technology, saying that these people are “arguing against safer cars that aren’t going to have accidents” and “against being able to better diagnose people when they’re sick.”

It’s safe to assume that Tesla’s boss was among those people Zuckerberg is talking about. Musk met a group of US governors earlier this month and proposed that regulations on artificial intelligence should be enacted.

Musk explained that AI technology posed a huge risk to society, hinting at a future similar to what the Terminator movies have implied.

“I keep sounding the alarm bell, but until people see robots going down the street killing people, they don’t know how to react, because it seems so ethereal,” Musk said then.

Upon hearing Zuckerberg’s comments on AI, Musk hit back on Twitter, saying that he has talked to his contemporary about this. He also said that Zuckerberg’s “understanding of the subject is limited.”

However, Zuckerberg is sticking to his guns as he once more defended his views on AI in a recent Facebook post. He reiterated his optimism about AI and the technology’s potential to improve the world.

[Featured image via YouTube]

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New Year’s Day 2017 Google doodle features balloon drop to mark 1st day of the year

Google follows its New Year’s Eve doodle with an animated image of celebratory balloons.

The post New Year’s Day 2017 Google doodle features balloon drop to mark 1st day of the year appeared first on Search Engine Land.



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Mark Zuckerburg Posts First Ever Live Q&A On Facebook

Mark Zuckerburg just conducted Facebook’s first ever live video Q&A they’ve done as a community together. “I’ve been going around the world and doing some townhall Q&A’s to learn from people around the community what you want to hear from Facebook, what you want to see on Facebook and what we could be doing better to serve you,” Zuckerburg remarked to open the conversation.

“Recently we launched this new product Live which allows us to hear from people all over the world live’” stated Zuckerburg. “A few weeks ago I started off trying to do an internal live Q&A and I found it was so much more fun and engaging and I could see peoples comments as I was going. So rather than just having a few hundred or a few thousand people in a room we could do this here and we could have tens or hundreds of thousands of people participating in a town hall Q&A together all across the world.”

From Zuckerburg:

It seemed like just a great opportunity to give this a shot and let’s see how this goes so I can hear from more of you at the same time and see if we can have a better dialogue this way. This is more of a trial, I’ve never tried anything of this scale before so here’s what we’re going to do. I posted last week talking about this upcoming Q&A and I asked for questions.

But first on a more serious note I want to call out a comment from Juan Pablo Corso from Dearfield Beach, Florida. Juan said, “We all together need to start using social media and technology to find solutions to humanities problems and to work together towards peace and we all need to act together now.” That comment struck me and I completely agree with that. That’s what we need to do as a community.

Watch the full hour long video here:

As of this writing there have been over 6 million views of the Facebook Live video and over 376,000 comments!

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6 Things We Learned From Marissa Mayer and Mark Zuckerberg at TechCrunch Disrupt 2013

Yahoo CEO Marissa Mayer and Facebook CEO Mark Zuckerberg discussed many subjects including logos, growing users, smart investments, mobile, PRISM, and even superpowers. Here are six interesting topics Mayer and Zuckerberg discussed at Disrupt.
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What Would You Pay to Message Mark Zuckerberg?

Mashable made an interesting discovery this week when they tried to send a message to Mark Zuckerberg through Facebook. The system offered them a chance to move the message to Mark’s main Inbox instead of the Other (aka SPAM) box for the low, low price of just $ 100.

mark facebook

I don’t think $ 100 is too much to ask in order to reach one of the top men in the internet biz. He’s got a lot on his plate and probably doesn’t have time to go through his junk mail. But here’s a chance to put a message right in front of him. He’ll read it. He’ll respond. You’ll become best friends. All for $ 100. Neat.

If only. . . some people are going to pay the money because it’s worth a shot, right? But according to e-Marketer, most people have no interest in paying even one dollar to make their message more visible. More than half the folks responding to an AYTM survey said they do use Facebook messaging very often or sometimes but 90% said they definitely wouldn’t pay.

emarketer facebook messagingThat’s your average Facebook user. What about businesses? This chart shows that 46% of marketers “respond with private messages on Facebook.”

I don’t like the way that question is phrased. As a social media manager, I respond to private messages sent to the Facebook Page but I don’t send out marketing messages to people who didn’t contact me first.

No matter how you interpret that question, the moment’s over because only half of those people plan to continue the practice.

When you skim down the “Plan to Use in the Next 12 Months” column, you’ll note that almost every option is sliced in half.

The only gain is in the “Nothing” line. In other words, right now 14% of marketers aren’t using any of these social media tactics. Next year, even more marketers are walking away from social media.

I highly doubt that the majority of marketers will give up on Facebook and Twitter altogether, but this chart shows how disillusioned we’ve become with the whole process.

If you knew for sure that your message would be read, how much would you pay to have it delivered through Facebook and who would you send it to?

 

Marketing Pilgrim – Internet News and Opinion

Reto Widmer aus der SRF Digital Redaktion testet Google Ingress, ein Spiel mit einem ähnlichen Prinzip wie Geocaching: Objekte finden, die andere irgendwo in der Landschaft versteckt haben.
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Reviewed: The Laptop Millionaire By Mark Anastasi

Hi there fellow entrepreneur, today I’m reviewing a book by Mark Anastasi called “The Laptop Millionaire”.

Mark has put together this book to create a guide that covers a wide variety of ways to make money online and create businesses that allow you to work from your computer and live anywhere in the world.

A lot of… Read the rest of this entry »

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Why Your Marketing is Missing the Mark (And How You Can Fix It)

image of fish chasing a hook

Picture this scenario: it’s Friday night, and you head out to a nice restaurant after a long week of work.

While you’re relaxing over a glass of wine, the waiter comes over and informs you of the special. “We have a delicious salmon risotto tonight,” he says.

That sounds perfect, you think, so you order the dish. The waiter jots it down and heads back toward the kitchen as you continue your wine and conversation.

So far, so good, right?

But then the chef comes out and walks over to your table.

“I understand you’ve ordered the salmon risotto,” she says as you nod in affirmation. “Well, risotto is a bit tricky, and it’s important we get the salmon right, too… have you ever made it before?”

Before you can respond, the chef turns around. “Tell you what, I’ll go ahead and get the olive oil started … you wash up and meet me back in the kitchen.”

I’m guessing this experience has never happened to you, and I’m also guessing that you probably wouldn’t enjoy it if it did. After getting past the initial surprise (does the chef really want me to come back in the kitchen and help prepare the food?), you’d probably find it very odd.

You know that the food in the restaurant costs much more than it would in the grocery store — you’re paying a big premium for atmosphere and service. If you wanted to make salmon risotto yourself, you would have done so. You didn’t go to the restaurant to learn to make a new dish; you went to relax and have people do everything for you.

What does this scenario have to do with running a business or plotting a course toward freedom?

Your customers don’t want to make their own dinner

Instead of offering people what they really want, too many business owners have this idea that it’s better to involve customers in the behind-the-scenes … because that’s what they think customers want.

We’ve become experts in telling people things they don’t want to hear about, and teaching people things they don’t want to learn.

It’s all the fault of the old parable:

Give a man a fish and he’ll eat for a day. Teach a man to fish and he’ll eat for a lifetime.

This might be a good idea for homeless fishermen, but it’s often a terrible idea in business.

Try a better idea

A better idea is to give people what they actually want, and the answer to that lies in understanding something very simple about who we are. Get this point right, and a lot of other things become much easier.

Most of us don’t want to learn how to fish. We work all week and go to the restaurant so that someone can take care of everything for us. We don’t need to know the details of what goes on in the kitchen; in fact, we may not even want to know the details.

Instead, we want the fish brought to us on a plate, deboned, lightly breaded, and pan-fried with a slice of lemon.

To give people what they want, first you have to define value


What is value, exactly? Here’s a basic definition:

Something desirable and of worth, created through exchange or effort.

Perhaps an even easier way to think about it is: value means helping people.

If you’re trying to build a business and you begin your efforts by helping people, you’re on the right track. When you get stuck, ask yourself: how can I give more value? Or more simply: How can I help my customers more? 

Over the past two years, I’ve been traveling the world, interviewing “unexpected entrepreneurs” as part of the research for a book.

I learned to understand the clear value proposition that each person offered their customers. In most cases, there was a clear distinction between the actual product or service, and how it made the end-user feel.

Copywriters talk about getting to the real benefit of the product. The successful entrepreneurs I talked with had learned to market that real benefit — to “give their customers the fish.”

  • Jaden Hair provides recipes and stories about food from her popular website SteamyKitchen.com … but the real benefit is “spend quality time with your family.”
  • Megan Hunt makes custom dresses and wedding accessories from a co-working space in Omaha … but the real benefit for brides is “feel special on your big day.”
  • Ridlon “Sharkman” Kiphart takes clients on adventure tours to exotic destinations … and the benefit is “Live adventurously by joining us for the trip of a lifetime.”
  • Kelly Newsome left a high-paying job as a New York attorney to operate a private yoga practice in Washington, D.C … and the real benefit to her clients is “relax and prepare for the day through a personalized, guided practice.”


The stories go on and on, and you might be able to tell a similar story from your own experience. 



When it comes down to it, what people really, really want is pretty simple.

We want to be happy. We want to have our lives improved, either through the addition of something positive or the subtraction of something that causes stress and hassle. 

Are you doing that in your business?

Are you giving your customers what they really want?

About the Author: Chris Guillebeau’s upcoming book, The $ 100 Startup, launches on May 8th during the world’s first 7-continent book tour. He also writes for a small army of remarkable people at ChrisGuillebeau.com.

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Larry Page Ousts Mark Zuckerberg As Most Popular On Google+

It looks like adding a suggested user list to Google+ has finally paid off in solving its “Mark Zuckerberg problem.” Facebook’s CEO is no longer the most popular person on Google+, having just now been passed by Google CEO Larry Page. Zuckerberg has been the most followed…



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