Tag Archive | "Making"

Ask MarketingSherpa: Making a career shift (to B2B copywriting)

If you want to break into the field of copywriting, the more writing experience you can get under your belt, the better. Here are 4 tips.
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Value Gulfs: Making sure there is differentiated product value when marketing upgrades and upsells

Read on for an exploration into the concept of value gulfs, and how to use the idea to get more product upgrades and upsells in your marketing.
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What Happens When All You Can Think About Is Making Money?

On all my program order pages, we run a ‘live chat’ box. This cool little tool lets potential customers chat with me or one of my team to ask questions before joining. We deal with a lot of different questions, but there’s one question I know is a bad sign……

The post What Happens When All You Can Think About Is Making Money? appeared first on Yaro.blog.

Entrepreneurs-Journey.com by Yaro Starak

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The Bot Plan: Your Guide to Making Conversations Convert

Posted by purna_v

Let’s start off with a quick “True or False?” game:

“By 2020, the average person will have more conversations with their bot than with their spouse.”

True, or false? You may be surprised to learn that speaking more with bots than our spouse is precisely what Gartner is predicting.

And when Facebook’s Mark Zuckerberg says “messaging is one of the few things that people do more than social networking,” it requires no leap of faith to see that chatbots are an integral part of marketing’s future.

But you don’t need to stock up on canned peaches and head for the hills because “the robots are coming.” The truth is, the robots aren’t coming because they’re already here, and they love us from the bottom of their little AI-powered hearts.

Bots aren’t a new thing for many parts of the world such as China or India. As reported by Business Insider, sixty-seven percent of consumers worldwide have used a chatbot for customer support in the last year.

Within the United States, an impressive 60% of millennials have used chatbots with 70% of those reporting positive experiences, according to Forbes.

There’s no putting bots back in the box.

And it’s not just that brands have to jump on board to keep up with those pesky new generations, either. Bots are great for them, too.

Bots offer companies:

  1. A revolutionary way to reach consumers. For the first time in history, brands of any size can reach consumers on a personal level. Note my emphasis on “of any size.” You can be a company of one and your bot army can give your customers a highly personal experience. Bots are democratizing business!
  2. Snackable data. This “one-to-one” communication gives you personal insights and specificity, plus a whole feast of snackable data that is actionable.
  3. Non-robot-like interaction. An intelligent bot can keep up with back-and-forth customer messages in a natural, contextual, human way.
  4. Savings. According to Juniper Research, the average time saving per chatbot inquiry compared to traditional call centers is over four minutes, which has the potential to make a truly extraordinary impact on a company’s bottom line (not to mention the immeasurable impact it has on customers’ feelings about the company).
  5. Always on. It doesn’t matter what time zone your customer is in. Bots don’t need to sleep, or take breaks. Your company can always be accessible via your friendly bot.

Here in the West, we are still in the equivalent of the Jurassic Period for bots. What they can be used for is truly limited only by our imagination.

One of my most recent favorites is an innovation from the BBC News Labs and Visual Journalism teams, who have launched a bot-builder app designed to, per Nieman Lab, “make it as easy as possible for reporters to build chatbots and insert them in their stories.”

So, in a story about President Trump from earlier this year, you see this:

Source: BBC.com

It’s one of my favorites not just because it’s innovative and impressive, but because it neatly illustrates how bots can add to and improve our lives… not steal our jobs.

Don’t be a dinosaur

A staggering eighty percent of brands will use chatbots for customer interactions by 2020, according to research. That means that if you don’t want to get left behind, you need to join the bot arms race right now.

“But where do I start?” you wonder.

I’m happy you asked that. Building a bot may seem like an endeavor that requires lots of tech savvy, but it’s surprisingly low-risk to get started.

Many websites allow you to build bots for free, and then there’s QNAMaker.ai (created by Microsoft, my employer), which does a lot of the work for you.

You simply input your company’s FAQ section, and it builds the foundation for an easy chatbot that can be taken live via almost any platform, using natural language processing to parse your FAQ and develop a list of questions your customers are likely to ask.

This is just the beginning — the potential for bots is wow-tastic.

That’s what I’m going to show you today — how you can harness bot-power to build strong, lasting relationships with your customers.

Your 3-step plan to make conversations convert

Step 1: Find the right place to start

The first step isn’t to build a bot straightaway. After all, you can build the world’s most elaborate bot and it is worth exactly nothing to you or your customer if it does not address their needs.

That’s why the first step is figuring out the ways bots can be most helpful to your customers. You need to find their pain points.

You can do this by pretending you’re one of your customers, and navigating through your purchase funnel. Or better again, find data within your CRM system and analytics tools that can help you answer key questions about how your audience interacts with your business.

Here’s a handy checklist of questions you should get answers to during this research phase:

  • How do customers get information or seek help from your company? ☑
  • How do they make a purchase? ☑
  • Do pain points differ across channels and devices? ☑
  • How can we reduce the number of steps in each interaction? ☑

Next, you’ll want to build your hypothesis. And here’s a template to help you do just that:

I believe [type of person] needs to solve [problem] which happens while [situation], which will allow them to [get value].

For example, you’re the manager of a small spa, whose biggest time-suck is people calling to ask simple questions, meaning other customers are on hold for a long time. If those customers can ask a bot these simple questions, you get three important results:

  1. The hold time for customers overall will diminish
  2. The customer-facing staff in your spa will be able to pay more attention to clients who are physically in front of them
  3. Customers with lengthier questions will be helped sooner

Everybody wins.

Finally, now that you’ve identified and prioritized the situations where conversation can help, you’ll be ready to build a bot as well as a skill.

Wait a minute — what’s a skill in this context, and how do they relate to bots? Here’s a great explanation from Chris Messina:

  • A bot is an autonomous program on a network
  • A chatbot is a bot that uses human language to communicate
  • An AI assistant is a chatbot that performs tasks or services for an individual
  • A skill is a capability that an AI assistant can learn

Each of them can help look things up, place orders, solve problems, and make things happen easier, better, and faster.

A few handy resources to build a bot are:

Step 2: Add conversation across the entire customer journey

There are three distinct areas of the customer decision journey where bots and skills can make a big difference.

Bot as introducer

Bots can help your company by being present at the very first event in a purchase path.

Adidas did this wonderfully when they designed a chatbot for their female-focused community Studio LDN, to help create an interactive booking process for the free fitness sessions offered. To drive engagement further, as soon as a booking was made the user would receive reminders and messages from influencer fitness instructors.

The chatbot was the only way for people to book these sessions and it worked spectacularly well.

In the first two weeks, 2,000 people signed up to participate, with repeat use at 80%. Retention after week one was 60%, which the brand claims is far better compared to an app.

Adidas did something really clever. They advertised the bot across many of their other channels to help promote the bot and help with its discoverability.

You can do the same.

There are countless examples where bots can put their best suit on and act as the first introduction to your company:

  • Email marketing: According to MailChimp research, the average email open rates are between 15% to 26% with click rates being just a fraction of that at approximately 2%–5%. That’s pretty low when you compare that to Messenger messages, which can have an open rate of well over 90%. Why not make your call-to-action within your email be an incentive for people to engage with your chatbot? For example, something like “message us for 10% off” could be a compelling reason for people to engage with your chatbot.
  • Social media: How about instead of running Facebook ads which direct people to websites, you run an ad connecting people to bots instead? For example, in the ad, advise people to “chat to see the latest styles” or “chat now to get 20% off” and then have your bot start a conversation. Instant engagement! Plus, it’s a more gentle call-to-action as opposed to a hard sell such as “buy now.”
  • Video: How about creating instructional YouTube videos on how to use your bot? Especially helpful since one of the barriers to using this new technology is a lack of awareness about how to use it. A short, quick video that demonstrates what your skill can do could be very impactful. Check out this great example from FitBit and Cortana:

  • Search: As you’ve likely seen by now, Bing has been integrating chatbots within the SERPs itself. You can do a search for bots across different platforms and you’ll be able to add relevant bots directly to your preferred platform right from the search results themselves:

Travel Bots

  • You can engage with local businesses such as restaurants via the Bing Business bot that shows up as part of the local listings:

Monsoon Seattle search with chatbot

The key lesson here is that when your bot is acting as an introducer, give your audience plenty of ways and reasons to chat. Use conversation to tell people about new stuff, and get them to kick off that conversation.

Bot as influencer

To see a bot acting as an effective influencer, let’s turn to Chinese giant Alibaba. They developed a customizable chatbot store concierge that they offer free to brands and markets.

Cutely named dian xiao mi, or “little shop bee,” the concierge is designed to be the most helpful store assistant you could wish for.

For example, if a customer interacting with a clothing brand uploads a photograph of a t-shirt, the bot buzzes in with suggestions of pants to match. Or, if a customer provides his height and weight, the bot can offer suggested sizing. Anyone who has ever shopped online for clothing knows exactly how much pain the latter offering could eliminate.

This helpful style is essentially changing the conversation from “BUY NOW!” to “What do you need right now?”

We should no longer ask: “How should we sell to customers?” The gazillion-dollar question instead is: How can we connect with them?

An interesting thing about this change is that, when you think about it for a second, it seems like common sense. How much more trust would you have for a brand that was only trying to help you? If you bought a red dress, how much more helpful would it be if the brand showed you a pic of complementary heels and asked if you want to “complete the look”?

For the chatbot to be truly helpful as an influencer, it needs to learn from each conversation. It needs to remember what you shared from the last conversation, and use it to shape future conversations.

So, say a chatbot from my favorite shoe store knew all about my shoe addiction (is there a cure? Would I event want to be cured of it?), then it could be more helpful via its remarketing efforts.

Imagine how much more effective it would be if we could have an interaction like this:

Shoestore Chatbot: Hi Purna! We’re launching a new collection of boots. Would you like a sneak peek?

Me: YES please!!!

Shoestore Chatbot: Great! I’ll email pics to you. You can also save 15% off your next order with code “MozBlog”. Hurry, code expires in 24 hours.

Me: *buys all the shoes, obvs*

This is Bot-topia. Your brand is being helpful, not pushy. Your bot is cultivating relationships with your customers, not throwing ads at them.

The key lesson here? For your bot to be a successful influencer, you must always consider how they can be helpful and how they can add value.

Bot as closer

Bot: “A, B, C. Always be closing.”

Imagine you want to buy flowers for Mother’s Day, but you have very little interest in flowers, and when you scroll through the endless options on the website, and then a long checkout form, you just feel overwhelmed.

1-800-Flowers found your pain point, and acted on it by creating a bot for Facebook Messenger.

It asks you whether you want to select a bunch from one of their curated collections, instantly eliminating the choice paralysis that could see consumers leave the website without purchasing anything.

And once you’ve chosen, you can easily complete the checkout process using your phone’s payment system (e.g. Apple Pay) to make checkout a cinch. So easy, and so friction-free.

The result? According to Digiday, within two months of launch the company saw 70% of the orders through the bot came from brand-new customers. By building a bot, 1-800 Flowers slam-dunked their way into the hearts of a whole new, young demographic.

Can you think of a better, more inexpensive way to unlock a big demographic? I can’t.

To quote Mr. Zuckerberg again: “It’s pretty ironic. To order from 1-800-Flowers, you never have to call 1-800-Flowers again.”

Think back to that handy checklist of questions from Step 1, especially this one: “How can we reduce the number of steps in each interaction?”

Your goal is to make every step easy and empathetic.

Think of what people would want/need to know to as they complete their tasks. For example, if you’re looking to transfer money from your bank account, the banking chatbot could save you from overdraft fees if it warns you that your account could be overdrawn before you make the transfer.

The key lesson here: Leverage your bots to remove any friction and make the experience super relevant and empathetic.

Step 3: Measure the conversation with the right metrics

One of my favorite quotes around how we view metrics versus how we should view metrics comes from Automat CEO Andy Mauro, who says:

“Rather than tracking users with pixels and cookies, why not actually engage them, learn about them, and provide value that actually meets their needs?”

Again, this is common sense once you’ve read it. Of course it makes sense to engage our users and provide value that meets their needs!

We can do this because the bots and skills give us information in our customers’ own words.

Here’s a short list of KPIs that you should look at (let’s call it “bot-alytics”):

  • Delivery and open rates: If the bot starts a conversation, did your customer open it?
  • Click rates: If your bot delivered a link in a chat, did your customer click on it?
  • Retention: How often do they come back and chat with you?
  • Top messages: What messages are resonating with your customers more than others?
  • Conversion rates: Do they buy?
  • Sentiment analysis: Do your customers express happiness and enthusiasm in their conversation with the bot, or frustration and anger?

Using bot-alytics, you can easily build up a clear picture of what is working for you, and more importantly, what is working for your customer.

And don’t forget to ask: What can you learn from bot-alytics that can help other channels?

The future’s bright, the future’s bots

What were once dumb machines are now smart enough that we can engage with them in a very human way. It presents the opportunity of a generation for businesses of all shapes and sizes.

Our customers are beginning to trust bots and digital personal assistants for recommendations, needs, and more. They are the friendly neighborhood machines that the utopian vision of a robotic future presents. They should be available to people anywhere: from any device, in any way.

And if that hasn’t made you pencil in a “we need to talk about bots” meeting with your company, here’s a startling prediction from Accenture. They believe that in five years, more than half of your customers will select your services based on your AI instead of your traditional brand.

In three steps, you can start your journey toward bot-topia and having your conversations convert. What are you waiting for?

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!


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What Happens When All You Can Think About Is Making Money?

On all my program order pages, we run a ‘live chat’ box. This cool little tool lets potential customers chat with me or one of my team to ask questions before joining. We deal with a lot of different questions, but there’s one question I know is a bad sign……

The post What Happens When All You Can Think About Is Making Money? appeared first on Entrepreneurs-Journey.com.

Entrepreneurs-Journey.com by Yaro Starak

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What Happens When All You Can Think About Is Making Money?

On all my program order pages, we run a ‘live chat’ box. This cool little tool lets potential customers chat with me or one of my team to ask questions before joining. We deal with a lot of different questions, but there’s one question I know is a bad sign……

The post What Happens When All You Can Think About Is Making Money? appeared first on Entrepreneurs-Journey.com.

Entrepreneurs-Journey.com by Yaro Starak

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MozCon 2018: Making the Case for the Conference (& All the Snacks!)

Posted by Danielle_Launders

You’ve got that conference looming on the horizon. You want to go — you’ve spent the past few years desperately following hashtags on Twitter, memorizing catchy quotes, zooming in on grainy snapshots of a deck, and furiously downloading anything and everything you can scour from Slideshare.

But there’s a problem: conferences cost money, and your boss won’t even approve a Keurig in the communal kitchen, much less a ticket to a three-day-long learning sesh complete with its own travel and lodging expenses.

What’s an education-hungry digital marketer to do?

How do you convince your boss to send you to the conference of your dreams?

First of all, you gather evidence to make your case.

There are a plethora of excellent reasons why attending conferences is good for your career (and your bottom line). In digital marketing, we exist in the ever-changing tech space, hurtling toward the future at breakneck speed and often missing the details of the scenery along the way.

A good SEO conference will keep you both on the edge of your seat and on the cutting-edge of what’s new and noteworthy in our industry, highlighting some of the most important and impactful things your work depends on.

A good SEO conference will flip a switch for you, will trigger that lightbulb moment that empowers you and levels you up as both a marketer and a critical thinker.

If that doesn’t paint a beautiful enough picture to convince the folks that hold the credit card, though, there are also some great statistics and resources available:

Specifically, we’re talking about MozCon

Yes, that MozCon!

Let’s just take a moment to address the elephant in the room here: you all know why we wrote this post. We want to see your smiling face in the audience at MozCon this July (the 9th–11th, if you were wondering). There are a few specific benefits worth mentioning:

  • Speakers and content: Our speakers bring their A-game each year. We work with them to bring the best content and latest trends to the stage to help set you up for a year of success.
  • Videos to share with your team: About a month or so after the conference, we’ll send you a link to professionally edited videos of every presentation at the conference. Your colleagues won’t get to partake in the morning Top Pot doughnuts or Starbucks coffee, but they will get a chance to learn everything you did, for free.
  • Great food onsite: We understand that conference food isn’t typically worth mentioning, but at MozCon you can expect snacks from local Seattle vendors – in the past this includes Trophy cupcakes, KuKuRuZa popcorn, Starbucks’ Seattle Reserve cold brew, and did we mention bacon at breakfast? Let’s not forget the bacon.
  • Swag: Expect to go home with a one-of-a-kind Roger Mozbot, a super-soft t-shirt from American Apparel, and swag worth keeping. We’ve given away Roger Legos, Moleskine notebooks, phone chargers, and have even had vending machines with additional swag in case you didn’t get enough.
  • Networking: You work hard taking notes, learning new insights, and digesting all of that knowledge — that’s why we think you deserve a little fun in the evenings to chat with fellow attendees. Each night after the conference, we’ll offer a different networking event that adds to the value you’ll get from your day of education.
  • A supportive network after the fact: Our MozCon Facebook group is incredibly active, and it’s grown to have a life of its own — marketers ask one another SEO questions, post jobs, look for and offer advice and empathy, and more. It’s a great place to find TAGFEE support and camaraderie long after the conference itself has ended.
  • Discounts for subscribers and groups: Moz Pro subscribers get a whopping $ 500 off their ticket cost (even if you’re on a free 30-day trial!) and there are discounts for groups as well, so make sure to take advantage of savings where you can!
  • Ticket cost: At MozCon our goal is to break even, which means we invest all of your ticket price back into you. Check out the full breakdown below:

Can you tell we’re serious about the snacks?

You can check out videos from years past to get a taste for the caliber of our speakers. We’ll also be putting out a call for community speaker pitches in April, so if you’ve been thinking about breaking into the speaking circuit, it could be an amazing opportunity — keep an eye on the blog for your chance to submit a pitch.

If you’ve ever seriously considered attending an SEO conference like MozCon, now’s the time to do it. You’ll save actual hundreds of dollars by grabbing subscriber or group pricing while you can (think of all the Keurigs you could get for that communal kitchen!), and you’ll be bound for an unforgettable experience that lives and grows with you beyond just the three days you spend in Seattle.

Grab your ticket to MozCon!

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!


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5 Tips for Making the Most of Your Google AdWords Budget

Every company wants to have a successful ad campaign. Unfortunately, most don’t have the big budget necessary to compete with major companies. But that doesn’t mean you’re stuck with a losing marketing campaign. It just means your company has to be more creative and determined. If you’re using Google AdWords, you have to narrow down your campaign and opt for a more targeted approach. Here are five ways that can help you make the most of your AdWords budget.

1. Develop Several Variations of Your Ads

You might think that being on a budget means you have to stick with just one ad. But having a generic ad is unlikely to generate the conversions you want. It’s better if you have several variations of your ad that target various audiences.

For instance, if you’re running an online bookstore, don’t just target all the bookworms. Tailor your ads and focus on the different types of book lovers. Target young adults by pushing the latest works of a popular YA writer. Entice art buffs with an ad showcasing the different art, design and DIY books you carry.

2. Use Multiple Keyword Tools

Google’s keyword tool is undeniably helpful, but it doesn’t give out the best results all the time. There are instances when long-tail keywords they recommend simply do not have any data available. Or Google simply ignores really popular keywords.

A better strategy would be to utilize various keyword suggestion engines or keyword planners. You should also trust your knowledge of what keywords consumers are searching for when they came upon your site. Once you have a good list of keywords, test them yourself.

3. Create a Conversion Tracker

You need different ads to test which keywords are successful. More importantly, you need concrete data that can be tracked on a per-ad system. Let’s say you’re running eight ads and had $ 500 in sales, how will you know which ads generated that conversion?

You need a good conversion tracking system to help narrow down which ads are good and which ones are doing nothing for your campaign. AdWords has a tracking system that you can use and which can send your data directly to Google Analytics. But it’s also a good idea to look for other conversion tracking tools and apps to get even more comprehensive analytics.

4. Be Smart About Your Ads Schedule

If you want to get the most out of your AdWords campaign, then you should only run your ads during hours when you’ll have a better chance at conversions. For example, if your company’s office hours run from 8 am to 5 pm, then it’s not a good idea to have an ad running at midnight.

The only way to know what schedule is best is to test. Check your data analytics to see which hours and days your ads are performing well. Once you have narrowed down the optimal hours for your campaign, you can schedule your ads better.

5. Use AdWords Extensions Wisely

Google AdWords extensions can help you stand out and boost your ranking. Extensions can make your ad bigger and give you more room to work. It helps draw more attention to your ad and lets you emphasize more benefits and features. There are a variety of extensions that a business can use, but a company has to choose carefully as some might not be appropriate.  

The post 5 Tips for Making the Most of Your Google AdWords Budget appeared first on WebProNews.


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Top 5 Tools Digital Marketers Should Use for Making Video Explainers

Video explainers are all the rage now, thanks to sites like Buzzfeed and Tasty.

The format started to come into its own in 2016 and hasn’t shown any signs of stopping. As a matter of fact, all signs point to videos becoming an even more vital tool in social media marketing. This is due to how easy video creation is nowadays and the benefits it provides businesses.

Video Explainers Simplified

Video explainers are quite different from other marketing videos. An explainer video is short and uses attractive visuals to immediately grab the viewer’s attention. It’s informal, educational, and explains an idea in a straightforward, compelling, and engaging manner.

Benefits of Using Video Explainers

Explainer videos have shaped up to be effective marketing tools and provide businesses with various benefits. One such benefit is its ability to explain a business idea in as little as 90 seconds. If properly designed, the video’s call-to-action can lead the audience in the direction you want.

Animated video explainers also target the consumer’s auditive and visual senses, making them more engaging and leaving a stronger recall on the brain. Aside from being informative, these videos are also great educational tools, thus making it easier to turn complex ideas into simple concepts.

Companies who use explainer video also find that they can build brand awareness and trust more effortlessly. Developing characters that your target audience can relate to also create a strong connection with prospective clients. After all, people are more inclined to be interested and trusting if they empathize with a character.

Probably the best benefit of using video explainers is that videos are mobile-friendly and highly visible. Startups and established companies alike either offer a mobile app as one of their main products or have developed one that links to their marketing strategy. And with most people on the go all day, mobile devices are the perfect place to showcase content. Utilizing video content also gives your company access to YouTube, the world’s second largest search engine.

Top 5 Tools for Making Video Explainers

Animoto

Animoto is a user-friendly video creator that’s perfect for both regular people who want to create awesome family videos and marketers who need the right explainer for their business. The platform’s marketing video builder is relatively new and doesn’t really have a wide selection of templates. But the ease that one can add extra media or do a voice-over more than makes up for it. Users also have total control over how text from the videos can be optimized, as well as the creation of split screens and video collages.

Biteable

Those new to video making would do well to check out Biteable. The online video creator is so easy to use that even beginners will be able to create a memorable animation, infographic videos, slideshows, animated logos, presentations, and ads. Users can utilize any one of Biteable’s templates or choose from the hundreds of photos, live action videos, and different styles of animated scenes. Users can also add their own content, text, photos, and sound to make the video explainer more unique.

Kizoa

A movie maker and video editor in one, Kizoa is mostly used for making personal videos but has loads of features that would also help you create compelling explainers. Users can either start from scratch or take advantage of the hundreds of templates that the platform offers. There are also hundreds of animations, effects, and animated texts that can be used. The program also has ready to use GIFs, although users can also make their own with Kizoa’s GIF-creator.

6 Tools to Help You Create Video for Your Business | Social Media Today

 

Powtoon

Social media marketers simply love this animated video tool. Powtoon enables companies to create professional-looking videos in minutes using its drag-and-drop design. The platform’s striking and colorful designs can be customized to fit a company’s needs.

Renderforest

Renderforest is another great tool for making video explainers. The animated video maker can also create logo animations and slideshows. The program is free and users can create and export any number of high-quality videos. The platform also offers hundreds of customizable templates, allowing companies to design event invitations, presentations, promotional videos, testimonials and more efficiently and swiftly.  

[Featured image via videoexplainers.com]

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Competitive analysis: Making your auction insights work for you

Columnist Amy Bishop shares tips for identifying actionable takeaways from your AdWords auction insights data.

The post Competitive analysis: Making your auction insights work for you appeared first on Search Engine Land.



Please visit Search Engine Land for the full article.


Search Engine Land: News & Info About SEO, PPC, SEM, Search Engines & Search Marketing

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