Tag Archive | "Launch"

7 Steps To Launch A Home-Based Business Selling Services Online

Welcome to a complete overview of the steps to launch what I call a Services Arbitrage business. If you’re not sure what this is and you’ve never heard the story behind how I launched an online editing company, make sure you read Part 1 and 2 first. Here are the links: How To Start An […]

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Nokia CEO: 5G Will Launch in 2019 Starting in the US

Nokia CEO Rajeev Suri says that the company will start to launch 5G in 2019 and 2020 starting with the United States followed by Japan, South Korea, and China. He says that the rollouts have already begun with actual 5G launches next year.

Rajeev Suri, President, and CEO of Nokia discussed the company’s 5G rollout on CNBC:

5G Will Start to Launch in 2019 and 2020

It is starting to really move. We expect that 5G will start to launch in 2019 and 2020. We are starting here in the US which is the first market, Japan, South Korea, and China will come next during 2019. The rollouts have already begun with 5G and the launches next year.

We are a leader in the networks business and we acquired Alcatel-Lucent back in 2016. The first phase of the merger was all about elimination of duplication. Now we are in the second phase which is about optimizing the new company for lean as we get into 5G. There is some duplication, so we will cut legacy R&D, we will cut some real estate, overhead, and some areas in IT. So it’s still a little bit of duplication, elimination, and then optimization.

We’ve Got Mitigation Plans Around Tariffs

We have a global supply chain and we’ve got mitigation plans around what happens with the tariffs. Having said that, I don’t think we are seeing an issue on the demand side. We do see some issue on the cost side, but it’s not meaningful for us, not meaningful this year. It’s going to be a little bit of headwind next year but we know how to get through it.

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What Does It Take To Launch And Sustain A Profitable Membership Site?

 [ Download MP3 | Transcript | iTunes | Soundcloud | Raw RSS ] In this solo podcast, I dive into all the various experiences I have had selling membership and subscription-based products online, including insights I have gained from interviews and coaching other successful membership site owners. My first ever product, although it was […]

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Brex Raises $57 Million to Launch New Credit Card for Startups

American fintech company Brex has just launched a new corporate credit card designed specifically to assist startups.

The news of this unique credit card also comes on the heels of Brex’s recently concluded Series B funding round. The company was able to raise $ 57 million courtesy of investors like PayPal co-founders Max Levchin and Peter Thiel, Facebook’s Yuri Milner, VC Ribbit Capital, and the Y Combinator Continuity.

Brex is the brainchild of young engineers cum entrepreneurs Henrique Dubugras and Pedro Franchesci. The two are known for founding Pagar.me, a Brazilian payments processor, when they were still in their teens.

Brex wants to rebuild B2B financial products, and one key step to doing that is to start with a corporate credit card service. The company provides tech startups and various companies with instant approval of credit cards. What’s more, these have higher than expected credit limits and users don’t require any kind of personal guarantees.

The San Francisco-based company basically underwrites businesses and foregoes credit history in lieu of factors like its investors and the equity the company holds, its cash balance and spending habits. Brex offers the first five cards of the startup free of charge. Any additional cards after that will cost $ 5 monthly.

Brex credit cards offer several distinct features, like the capacity to capture receipts using your smart device and matching them to the card holder’s credit statement. The card can also be integrated with accounting software like Expensify, NetSuite, and QuickBooks.

Dubugras and Franchesci reportedly spent the previous year talking with customers about developing a product that could successfully navigate the regulatory and financial challenges that usually prevent early-stage startups from getting credit card approval.

According to Brex CEO Dubugras, “startups that have raised millions and are poised for hyper-growth can’t get slowed down hassling with banks requiring personal guarantees and offering meager credit limits.”

Unfortunately, traditional credit models look at how much a company can pay back annually based on revenue. This practice automatically disqualifies startups. But Brex has gotten around that problem by focusing on the cash that the investors have given the startup.

[Featured image via Pixabay]

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The Pro Marketer’s Product Launch Checklist for 2018 – Whiteboard Friday

Posted by randfish

What goes into a truly exceptional product launch? To give your new product a feature the best chance at success, it’s important to wrangle all the many moving pieces involved in pulling off a seamless marketing launch. From listing audience members and influencers to having the right success metrics to having a rollback plan, Rand shares his best advice in the form of an actionable checklist in this Whiteboard Friday. And make sure to check out the last item — it may be the best one to start with!

The Pro Marketer's Product Launch Checklist 2018

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we are chatting about crafting a professional marketer’s product launch checklist for 2018.

So many of you are undoubtedly in the business of doing things around SEO and around web marketing, around content marketing, around social media marketing in service of a product that you are launching or a feature that you are launching or multiple products. I think it pays for us to examine what goes into a very successful product launch.

Of course, I’ve been a part of many of these at Moz, as part of many of the startups and other companies that I advise, and there are some shared characteristics, particularly from the marketing perspective. I won’t focus on the product and engineering perspectives. We’ll talk about marketing product launches today.

☑ A defined audience, accompanied by a list of 10–100 real, individual people in the target group

So to start with, very first, top of our list, a defined audience. That can be a demographic or a psychographic set of characteristics that define your audience or a topic, a niche, a job title or job function type of characteristics that comprise the profile of who’s in your group. That should be accompanied by a list of 10 to 100 real people.

I know that many marketers out there love using personas, and I think it’s fine to use personas to help define this audience. But I’m going to urge you strongly to have that real list. Those could be:

  • Customers that you know you’re targeting,
  • People who have bought from you in the past and you’re hoping will buy again,
  • People who maybe you’ve lost and are hoping to recapture, maybe they use a competitor’s product today or they’re notable in some way.

As long as they fit your characteristics, I want you to have that list of those real people.

The problem with personas is you can’t talk to them. You can’t ask them real questions, or you can, but only in your own mind and your imagination fills in the details. These are real people that you can talk to, email, ask questions, show the product to, show the launch plan to and get real feedback. They should have shared characteristics. They should have an affinity for the product that you’re building or launching, hopefully, and they should share the problem.

Whatever the problem, almost every product, in fact, hopefully every product is actually trying to solve a problem better than the thing that came before it or the many things that came before it. Your audience should share whatever that problem is that you’re trying to solve.

☑ List of 25–500 influential people in the space, + contact info and an outreach plan

Okay. We’ll give this a nice check mark. Next, list of influential people in the space. That could be 25 to even hundreds or thousands of people potentially, plus their contact information and an outreach plan. That outreach plan should include why each target is going to care about the problem, about the solution, and why they’re going to share. Why will they amplify?

This is in answer to the question: Who will help amplify this and why? If you don’t have a great answer to that, your product launch will almost certainly fall flat from a marketing perspective. If you can build a successful one of these, that list, especially if before you even launch, you know that 20 of these 500 people have said, “Yes, I’m going to amplify. Here’s why I care about this. I can’t wait until you give me permission to share it or release this thing or send me the version of it.” That’s an awesome, awesome step.

☑ List of influential publications and media that influencers and target audience members consume

Next, similarly, just like we have a list of influential people, we want a list of influential publications and media that many influencers and many of your target audience members read, watch, subscribe to, listen to, follow, etc. So it’s basically these two groups should be paying attention to the media, to the publications that we’re trying to list out here. Essentially, that could be events that these people go to. It could be podcasts they listen to. It could be shows they watch, blogs or email newsletters they subscribe to. It could be traditional media, magazines, radio, YouTube channel. Whatever those publications are, all of them are the ones we’re trying to build a list of here.

That is going to be part of our outreach target. We might have these influential people, and some of these could overlap. Some of these influential people may work for or at these influential publications and that’s fine. I just worry that too much influencer marketing is focused on individuals and not on publications when, in fact, both are critical to a product launch success.

☑ Metrics for success

Metrics, yes, marketers need metrics for success. Those should be in three buckets — exposure and branding, which include things like press and mentions and social engagement, maybe a survey comparison of before and after. We ran an anonymous survey to a group of our target audience before and after and we measured brand awareness differential. Traffic, so links, rankings, visits, time on site, etc., and conversions. That could be measured through last touch or through preferably full-funnel attribution.

☑ Promotional schedule with work items by team member and rollback plan

A promotion schedule. So this means we actually know what we’re doing and in what order as the launch rolls out. That could be before launch we’re doing a bunch of things around private beta or around sharing with some of these influential people and publications. Or we haven’t defined the audience yet. We need to do that. We have that schedule and work items by each team member, and we’re going to need a rollback plan. So if at any point along the way, the person who owns the product process says, “This is not good enough,” or, “We have a fundamental error,” or, “The flamethrower we’re building shoots ice instead of fire,” we should probably either rename and rebrand it or roll it back. We have that structure set up.

☑ FAQ from the beta/test period, from both potential customers and influencers

Next, frequently asked questions. This is where a beta or test period and test users come in super handy, because they will have asked us a bunch of questions. They’ll have asked as they’re playing with or observing or using the product. We should be able to take all of those questions from both potential customers and from influencers, and we should have those answers set up for our customer service and help teams and for people who are interfacing with the press and with influencers in case they reach out.

In an ideal world, we would also publish these online. We would have a place where we could reference them. They’re already published. This is particularly handy when press and influencers cover a launch and they link to a, “Oh, here’s how the ice thrower,” I’m assuming, “that we’re building is meant to work, and here’s at what temperatures it’s safe to operate,” etc.

☑ Media assets & content for press/influencer use

Next up, media assets and content for those press and publications and influencer use. For example:

  • Videos of people using the product and playing with it
  • Screencasts, screenshots if it’s a digital or software product
  • Photos
  • Demo-able versions if you want to give people login access to something special
  • Guidelines for press usage and citations, as well as things like logo and style guide

All of those types of things. Trust me, if your product launch goes well, people will ask you for this, or they will just use things that they steal from your site. You would much prefer to be able to control these assets and to control where the links and citations point, especially from an SEO perspective.

☑ Paid promotion triggers, metrics to watch, and KPIs

Next up, penultimate on our checklist, paid promotion triggers. So most of the time, when you’re doing a product launch, there will also be some component that is non-organic, i.e., paid such as paid content. It could be pay-per-click ads. It could be Facebook advertising. It could be web advertising. It could be retargeting and remarketing. It could be broadcast advertising. All of those kinds of things.

You will want with each of those triggers, triggers that essentially say, “Okay, we’ve reached the point where we are now ready. We executed along our schedule, so we are now ready to turn on the paid promotion, and channel X is going to be the start of that, then channel Y and then channel Z.”

Then we should have KPIs, key performance indicators, that tell us whether we’re going to grow or shrink that spend, something like this. So we know, hey, the product launch is going this well, so we’re going to keep our current level investment. But if we tick up over here, we’re going to invest more. If we get to here, we’re going to max out our spend. We know that our maximum spend is X. Versus it goes the other way and over here, we’re going to cut. We’re going to cut all spend if we fall below metric Z.

☑ A great set of answers and 100% alignment on the following statement:

Last but not least on our checklist, this should exist even prior to a product design process. In fact, if you’re doing this at the end of a product launch checklist, the rest of this is not going to go so well. But if you start product design with this in mind and then maintain it all the way through launch, through messaging, through all the marketing that you do, you’re going to be in good shape. That is a great set of answers and 100% alignment, meaning everyone on the team, who’s working on this, agrees that this is how we’re going to position this on this statement.

Before the product we’re launching existed, our target audience, the group of people up here, was underserved in these ways or by previous solutions or because of these problems. But now, thanks to the thing that we’ve done, the thing that we’ve created and what is extraordinary about this product, these problems or this problem is solved.

If you design in this fashion and then you roll out in this fashion, you get this wonderful alignment and connection between how you’re branding and marketing the product and how the product was conceived and built. The problem and its solution become clear throughout. That tends to do very, very well for product building and product launching.

All right, everyone, if you have additions to this checklist, I hope you leave them in the comments below. We’ll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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Alphabet Takes Aim at Cybercrime with its Launch of ‘Chronicle’

As internet users are becoming more aware of online threats, cybersecurity is becoming a serious challenge for internet firms as they scramble for ways to dampen their users’ fears over online vulnerability. To take advantage of this need for more secure online systems, Alphabet, Google’s parent firm, has put up a new independent company with the goal of providing cybersecurity solutions to big businesses.

Alphabet’s new cybersecurity firm is called Chronicle, which will offer state-of-art technology to boost companies’ online security. In particular, the firm will be using machine learning technology to help firms in the detection, tracking and blocking cybersecurity attacks.

In a post, Chronicle CEO Stephen Gillett explains that it is the new company’s goal to help businesses address potential blind spots in their online security with its mix of technologies. He believes that Chronicle will give businesses the upper hand against cybercrime:

“Add in some machine learning and better search capabilities, and we think we’ll be able to help organizations see their full security picture in much higher fidelity than they currently can. We hope that by making this mix of technologies available to more companies at affordable prices, we can give ‘the good guys’ an advantage and help us all turn the tide against cybercrime.”

According to Gillett, Chronicle is in a unique position to help the security issues of other companies. First, the company will be running on “fast, powerful, highly-scalable infrastructure” giving it enormous processing power. This means that retrieval and analysis of a large amount of data can be done in mere minutes rather than days, a useful capability in detecting and blocking cyberattacks.

Another advantage Chronicle has is in storage. Due to its infrastructure advantage, Gillett promised that the firm can provide a massive amount of storage to companies that need it at a lower cost.

Gillett is confident that Chronicle can adequately meet any cybersecurity threat proactively. In his post, he wrote that “None of us have to settle for cybercrime being a fact of life, or for a reactive, expensive existence of cleanup and damage control.”

[Featured image via Pixabay]

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Countdown to Launch: How to Come Up with Great Testing Ideas

Posted by ChrisDayley

Whether you are working on a landing page or the homepage of your website, you may be asking yourself, “Why aren’t people converting? What elements are helping or hurting my user experience?”

Those are good questions.

When it comes to website or landing page design, there are dozens — if not hundreds — of potential elements to test. And that’s before you start testing how different combinations of elements affect performance.

Launching a test

The good news is, after running thousands of tests for websites in almost every industry you can imagine, we’ve created a simple way to quickly identify the most important areas of opportunity on your site or landing page.

We call this approach the “launch analysis”.

Why? Well, getting someone to convert is a lot like trying to launch a rocket into outer space. To succeed in either situation, you need to generate enough momentum to overcome any resistance.

To get a rocket into orbit, the propulsion and guidance systems have to overcome gravity and air friction. To get a potential customer to convert, your CTA, content and value proposition have to overcome any diversions, anxiety or responsiveness issues on your site.

So, if you really want your conversion rate to “take off” (see what I did there?), you need to take a hard look at each of these six factors.

Prepping for launch

Before we dive into the launch analysis and start testing, it’s important to take a moment to review 3 important testing factors. After all, no matter how good your analysis is, if your test is fundamentally broken, you’ll never make any progress.

With that in mind, here are three questions to ask yourself before you dive into the launch analysis:

What is my business question?

Every good website or landing page test should answer some sort of important business question. These are usually open-ended questions like “how much content should be on the page to maximize conversions?” or “what does the best-converting above-the-fold experience look like?”

If your test is designed to answer a fundamental business question, every test is a success. Even if your new design doesn’t outperform the original, your test still helps get you get some data around what really matters to your audience.

What is my hypothesis?

Where your business question may be relatively broad, your testing hypothesis should be very specific. A good hypothesis should be an if/then statement that answers the business question (if we do X, Y will happen).

So, if your business question is “how much content should be on the page?”, your hypothesis might be: “if we reduce the amount of content on our page, mobile conversions will increase.” (If you’re interested, this is actually something we studied at Disruptive Advertising.)

What am I measuring?

We hinted at this in the last section, but every good test needs a defined, measurable success metric. For example, “if we reduce the amount of content on our page, people will like our content more” is a perfectly valid hypothesis, but it would be incredibly difficult to define or measure, which would make our test useless.

When it comes to online advertising, there are tons of well-defined, actually measurable metrics you can use (link clicks, time on page, bounce rate, conversion rate, cart abandonment rate, etc.) to determine success or failure. Pick one that makes sense and use it to measure the results of your test.

The launch analysis and countdown

Now that we have the testing basics out of the way, we can dive into the launch analysis. When performing a launch analysis on a page of your site, it is critical that you try to look at your page objectively, and identify potential opportunities instead of immediately jumping into things you need to change. Testing is about discovering what your audience wants, not about making assumptions.

With that being said, let’s countdown to launch!

6. Value proposition

To put it simply, your value proposition is what motivates potential customers to buy.

Have you ever wanted something really badly? Badly enough that you spent days, weeks, or even months figuring out how to get it for an affordable price? If you want something badly enough (or, in other words, if the value proposition is good enough), you’ll conquer any obstacle to get it.

This same principle applies to your website. If you can really sell people on your value proposition, they’ll be motivated enough to overcome a lot of potential obstacles (giving their personal information, dealing with poor navigation, etc.).

For example, a while back, we were helping a college optimize the following page on their site:

It wasn’t a bad page to begin with, but we believed there was opportunity to test some stronger value propositions. “Get Started on the Right Path: Prepare yourself for a better future by earning your degree from Pioneer Pacific College” doesn’t sound all that exciting, does it?

There’s a reason for that.

In business terms, your value proposition can be described as “motivation = perceived benefits – perceived costs.” Pioneer Pacific’s value proposition made it sound like going to all the work to get a degree from their college was just the beginning of a long, hard process. Not only that, but it wasn’t really hitting on any of the potential pain points an aspiring student might have.

In this particular case, the value proposition minimized the perceived benefits while maximizing the perceived costs. That’s not a great way to get someone to sign up.

With that in mind, we decided to try something different. We hypothesized that focusing on the monetary benefits of earning a degree (increased income) would increase the perceived benefits and talking about paying for a degree as an investment would decrease the perceived cost.

So, we rewrote the copy in the box to reflect our revised value proposition and tested it:

As you can see above, simply tweaking the value proposition increased form fills by 49.5%! The form didn’t change, but because our users were more motivated by the value proposition, they were more willing to give out their information.

Unfortunately, many businesses struggle with this essential step.

Some websites lack a clear value proposition. Others have a value proposition, but it makes potential customers think more about the costs than the benefits. Some have a good cost-benefit ratio, but the proposition is poorly communicated, and users struggle to connect with it.

So, if you’re running the launch analysis on your own site or landing page, start by taking a look at your value proposition. Is it easy to find and understand? Does it address the benefits and costs that your audience actually cares about? Could you potentially focus on different aspects of your value propositions to discover what your audience really cares about?

If you think there’s room for improvement, you’ve just identified a great testing opportunity!

5. Call to action

If you’ve been in marketing for a while, you’ve probably heard all about the importance of a good call to action (CTA), so it should come as no surprise that the CTA is a key part of the launch analysis.

In terms of our rocket analogy, your CTA is a lot like a navigation system for your potential customers. All the rocket fuel in the world won’t get you to your destination if you don’t know where you’re going.

In that regard, it’s important to remember that your CTA typically needs to be very explicit (tell them what to do and/or what to expect). After all, your potential customers are depending on your CTA to navigate them to their destination.

For example, another one of our clients was trying to increase eBook downloads. Their original CTA read “Download Now”, but we hypothesized that changing the CTA to emphasize speed might improve their conversion rate.

So, we rephrased the CTA to read “Instant Download” instead. As it turned out, this simple change to the CTA increased downloads by 12.6%!

The download was just as instantaneous in both cases; but, simply by making it clear that users would get immediate access to this content, we were able to drive a lot more conversions.

Of course, there is such a thing as being too explicit. While people want to know what to do next, they also like to feel like they are in the driver’s seat, so sometimes soft CTAs like “Get More Information” can deliver better results than a more direct CTA like “Request a Free Demo Today!”

As you start to play around with CTA testing ideas, it’s important to remember the 2-second rule: If a user can’t figure out what they are supposed to do within two seconds, something needs to change.

To see if your CTA follows this rule, ask a friend or a coworker who has never seen your page or site before to look at it for two seconds and then ask them what they think they are supposed to do next. If they don’t have a ready answer, you just discovered another testing opportunity.

Case in point: On the page below, a client of ours was trying to drive phone calls with the CTA on the right. From a design perspective, the CTA fit the color scheme of the page nicely, but it didn’t really draw much attention.

Since driving calls was a big deal for the client, we decided to revamp the CTA. We made the CTA a contrasting red color and expanded on the value proposition.

The result? Our new, eye-catching CTA increased calls by a whopping 83.8%.

So, if your CTA is hard to find, consider changing the size, location and/or color. If your CTA is vague, try being more explicit (or vice versa). If your CTA doesn’t have a clear value proposition, find a way to make the benefits of converting more obvious. The possibilities are endless.

4. Content

Like your value proposition, your content is a big motivating factor for your users. In fact, great content is how you sell people on your value proposition, so content can make or break your site.

The only problem is, as marketers and business owners, we have a tendency towards egocentrism. There are so many things that we love about our business and that make it special that we often overwhelm users with content that they frankly don’t care about.

Or, alternatively, we fail to include content that will help potential customers along in the conversion process because it isn’t a high priority to us.

To really get the most out of your content, you have to lay your ego and personal preference aside and ask yourself questions like:

  • How much content do my users want?
  • What format do they want the content in?
  • Do mobile and desktop users want different amounts of content?

As a quick example of this, we were working with a healthcare client (an industry that is notoriously long-winded) to maximize eBook downloads on the following page:

As you can see above, the original page included a table of contents-style description of what readers would get when they downloaded the guide.

We hypothesized that this sort of approach, with its wordy chapter titles and and formal feel, did not make the eBook seem like a user-friendly guide. There was so much content that it was hard to get a quick feel for what the eBook was actually about.

To address this, we tried boiling the copy down to a quick, easy-to-read summary of the eBook content:

Incredibly, paring the content down to a very simplified summary increased eBook downloads by 57.82%!

However, when it comes to content, less is not always more.

While working on a pop-up for Social Media Examiner, we tested a couple different variants of the following copy in an effort to increase eBook downloads and subscriptions:

Just like the preceding example, this copy was a bit wordy and hard to read. So, we tried turning the copy into bullet points…

…and even tried boiling it down to the bare essentials:

However, when the test results came in, both of these variants had a lower conversion rate than the original, word-dense content!

These results fly in the face of the whole “less is more” dogma marketers love to preach, which just goes to show how important it is to test your content.

So, when it comes to content, don’t be afraid to try cutting things down. But, you might also try bulking things up in some places — provided that your content is focused on what your potential customers want and need, not just your favorite talking points. Our suggestion: challenge whatever you have on your site. Try less, more, and different variations of the same. It should ultimately be up to your audience!

3. Diversions

Unfortunately, having a great value proposition, CTA and content doesn’t guarantee you a great conversion rate. To get a rocket to its destination, the launch team has to overcome a variety of obstacles.

Same goes for the launch analysis.

Now that we’ve talked about how to maximize motivation, it’s time to talk about ways to reduce obstacles and friction points on your site or page that may be keeping people from converting, starting with diversions.

When it comes to site testing, diversions could be anything that has the potential to distract your user from reaching their destination. Contrasting buttons, images, other offers, menus, links, content, pop ups…like cloud cover on launch day, if it leads people off course, it’s a diversion.

For example, take a look at the page below. There are 5 major elements on the page competing for your attention – none of which are a CTA to view the product – and that’s just above the fold!

What did this client really want people to do? Watch a video? Read a review? Look at the picture? Read the Q&A? Visit their cart?

As it turns out, the answer is “none of the above”.

What the client really wanted was for people to come to their site, look at their products and make a purchase. But, with all the diversions on their site, people were getting lost before they even had a chance to see the client’s products.

To put the focus where it belonged—on the products—we tried eliminating all of the diversions by redesigning the site experience to focus on product call to actions. That way, when people came to the page, they immediately saw Cobra’s products and a simple CTA that said “Shop Our Products”.

The new page design increased revenue (not just conversions) by 69.2%!

We’ve seen similar results with many of our eCommerce clients. For example, we often test to see how removing different elements and offers from a client’s homepage affects their conversion rates (this is called “existence testing”).

Existence testing is one of the easiest, fastest ways to discover what is distracting from conversions and what is helping conversions. If you remove something from your page and conversion rates go down, that item is helpful to the conversion process. If you remove something and conversion rates go up – Bingo! You found a distraction.

The GIF below shows you how this works. Essentially, you just remove a page element and then see which version of the page performs better. Easy enough, right?

For this particular client, we tested to see how removing 8 different elements from their home page would affect their revenue. As it turned out, 6 of the 8 elements were actually decreasing their revenue!

By eliminating those elements during our test, their revenue-per-visit (RPV) increased by 59%.

Why? Well, once again, we discovered things that were diversions to the user experience (as it turns out, the diversions were other products!).

If you’re curious to see how different page or site elements affect your conversion rate, existence testing can be a great way to go. Simply create a page variant without the element in question and see what happens!

2. Anxiety

Ever have that moment when you’re driving a car and you suddenly get hit by a huge gust of wind? What happens to your heart rate?

Now imagine you’re piloting a multi-billion dollar rocket…

Whether you’re in the driver’s seat or an office chair, anxiety is never a good thing. Unfortunately, when it comes to your site, people are already in a state of high alert. Anything that adds to their stress level (clicking on something that isn’t clickable, feeling confused or swindled) may lead to you losing a customer.

Of course, anxiety-inducing elements on a website are typically more subtle than hurricane-force winds on launch day. It might be as simple as an unintuitive user interface, an overly long form or a page element that doesn’t do what the user expects.

As a quick example, one of our eCommerce clients had a mobile page that forced users to scroll all the the way back up to the top of the page to make a purchase.

So, we decided to try a floating “Buy Now” button that people could use to quickly buy the item once they’d read all about it:

Yes, scrolling to the top of the page seems like a relatively small inconvenience, but eliminating this source of anxiety improved the conversion rate by 6.7%.

Even more importantly, it increased the RPV by $ 1.54.

Given the client’s traffic volume, this was a huge win!

As you can probably imagine, the less confusion, alarm, frustration and work your site creates for users, the more likely they are to convert.

When you get right down to it, conversion should be a seamless, almost brainless process. If a potential customer ever stops to think, “Wait, what?” on their journey to conversion, you’ve got a real problem.

To identify potential anxiety-inducing elements on your site or page, try going through the whole conversion process on your site (better yet, have someone else do it and describe their experience to you). Watch for situations or content that force you to think. Odds are, you’ve just discovered a testing opportunity.

1. Responsiveness

Finally, the last element of the launch analysis is responsiveness—specifically mobile responsiveness.

To be honest, mobile responsiveness is not the same thing as having a mobile responsive site, just like launching a rocket on a rainy day is not the same thing as launching a rocket on a clear day.

The days of making your site “mobile responsive” and calling it good are over. With well over half of internet searches taking place on mobile devices, the question you need to ask yourself isn’t “Is my site mobile responsive?” What you should be asking yourself is, “Is my site customized for mobile?”

For example, here is what one of our clients’ “mobile responsive” pages looks like:

While this page passed Google’s “mobile friendly” test, it wasn’t exactly a “user friendly” experience.

To fix that problem, we decided to test a couple of custom mobile pages:

The results were truly impressive. Both variants clearly outperformed the original “mobile responsive” design and the winning variant increased calls by 84% and booked appointments by 41%!

So, if you haven’t taken the time yet to create a custom mobile experience, you’re probably missing out on a huge opportunity. It might take a few tests to nail down the right design for your mobile users, but most sites can expect big results from a little mobile experience testing.

As you brainstorm ways to test your mobile experience, remember, your mobile users aren’t usually looking for the same things as your desktop users. Most mobile users have very specific goals in mind and they want it to be as easy as possible to achieve those goals.

Launch!

Well, that’s it! You’re ready for launch!

Go through your site or page and take a look at how what you can do to strengthen your value proposition, CTA and content. Then, identify things that may potentially be diversions, anxiety-inducing elements or responsiveness issues that are preventing people from converting.

By the time you finish your launch analysis, you should have tons of testing ideas to try. Put together a plan that focuses on your biggest opportunities or problems first and then refine from there. Happy testing!

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SearchCap: Gboard update, Locadium launch & EPIC privacy

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

The post SearchCap: Gboard update, Locadium launch & EPIC privacy appeared first on Search Engine Land.



Please visit Search Engine Land for the full article.


Search Engine Land: News & Info About SEO, PPC, SEM, Search Engines & Search Marketing

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Google Announces Launch of Native Chrome Ad Blocker

Search engine giant Google is flexing its muscles once again as it releases an ad blocker that could have far bigger ramifications than just getting rid of pop-up ads.

Sridhar Ramaswamy, SVP for Ads and Commerce, announced the Google Chrome Ad Blocker on Thursday in a blog post. He mentioned that some people find pop-up ads annoying and intrusive, which leads them to block all ads, to the detriment of legitimate publishers or content creators out there who consider ads as their lifeblood.

Google is an active member of Coalition for Better Ads, which recently issued a set of standards for the industry in order to improve ad content for consumers.

The new update provides two new major additions:

  • First is the Ad Experience Report, which helps websites better understand the benchmarks set by the coalition. It also provides tips on how to get rid of the annoying ads.
  • Second is the Funding Choices, which allows marketers to reach out to visitors using the ad blocker to enable their own ads.

As for Chrome, Google will employ the ads standard by default. “We plan to have Chrome stop showing ads (including those owned or served by Google) on websites that are not compliant with the Better Ads Standards starting in early 2018,” Ramaswamy wrote.

The company is already dominating the online ad space, with 49% of the digital revenue. Facebook, meanwhile, cornered 40% of the market. The others are left to scour for scraps from the remaining 11%.

This new tool will only make Google more powerful, since it will wean itself from third-party software like AdBlock Plus by adopting a built-in filtering tool. Ultimately, this will translate to more revenue for the company.

Rich Sutton, chief revenue officer of Trusted Media Brands, said that the main purpose may be to help consumers control their ad consumption. This will pose an additional challenge for marketers to delve into the minds of consumers instead of relying on technological solutions.

With Google’s eyes always trained on what the coalition thinks is a bad ad, Sutton said marketers are hard-pressed to come up with fresh ideas that will engage consumers in a more organic way.

Tapad SVP for Product Preethy Vaidyanathan, meanwhile, said the ad blocker will give the power to dictate what ads consumers see back to Google. And because this tool will be installed by default, those who want to bypass the system will have to pay a premium.

The post Google Announces Launch of Native Chrome Ad Blocker appeared first on WebProNews.


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7 Steps To Launch A Passive Income Business Selling Services Online

Welcome to a complete overview of the steps to launch what I call a Services Arbitrage business. If you’re not sure what this is, read my introduction here: Services Arbitrage: The Perfect New Business For Non-Experts Looking For A Laptop Lifestyle Income Stream The following seven steps represent the key phases…

The post 7 Steps To Launch A Passive Income Business Selling Services Online appeared first on Entrepreneurs-Journey.com.

Entrepreneurs-Journey.com by Yaro Starak

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