Tag Archive | "AIPowered"

AI-Powered Conversational Bots Are Changing the Game, Says LivePerson CEO

“T-Mobile literally pulled the hold technology out,” says LivePerson CEO Robert Locascio. “Millions of customer at T-Mobile don’t have to be put on hold. There’s no press one or press two. They go straight to a person. You are messaging them. You are doing what’s natural to you. That’s really what we see as changing the game. We made a big pivot two years ago and launched a whole new platform. There’s a bigger future in bots and AI than there was in chat.”

Robert Locascio, CEO of LivePerson, discusses how AI-powered conversational bots are being deployed and literally “changing the game” for customers of thousands of businesses using their Maven technology in an interview with Jim Cramer on CNBC:

AI-Powered Conversational Bots Are Changing the Game

We made a big pivot two years ago and launched a whole new platform and I said, “There’s a bigger future in bots and AI than there was in chat that I invented many years ago.” We went for it and as you can see the performance has been really great. I brought Alex Spinelli in about a year ago and he was running the core development team for Alexa. We brought in a lot of people from that group. The difference between us and Alexa is that we have thousands of brands (for our team) to work on. The Delta’s of the world and the T-Mobile’s of the world, instead of just one brand with Amazon.

We do human interactions also, but we know a lot of those interactions can be automated. Just look at Delta. In a couple of weeks, instead of your flights late and you make a call on the phone and get put on hold, you are going to be able to message a contact center and talk to a bot in real-time to get what you want and change your flight. All of that will happen without you being on hold. That’s really why these brands are gravitating toward us. We are messaging with our friends and family. We are not calling people anymore. So why call a brand?

T-Mobile literally pulled the hold technology out. Millions of customer at T-Mobile don’t have to be put on hold. There’s no press one or press two. They go straight to a person. You are messaging them. You are doing what’s natural to you. That’s really what we see as changing the game. Right now, Apple just opened up iMessages to businesses. Every business in the world is going to have to be on iMessage through our platform. Facebook Messenger too.

Maven, LivePerson’s Conversational Engine

We now have this thing called Brew to You, where right from your seat (in a stadium) you can have a bear and a hot dog delivered to you. But now we have something really cool which is out of the Cosmopolitan Hotel in Las Vegas. There is a bot called Rose when you check in. She tells you everything about the hotel. She can help you cut the line at Marquee which is their cool club. This is all about people engaging with the brand and talking to this bot that’s just there for you. And after people leave the hotel they keep talking to Rose!

What we are finding is that we take our technology which is called Maven, we enable the contact center reps to create the bots, deploy them, and own the bots. For example, we have a contact center down in the Dominican Republic and there’s a woman there named Laura that created a bot for GrillMaster, which is one of our customers. They deployed it and sold millions of dollars worth of grills. She was empowered to basically create that bot, deploy it, and change her life. She doubled her salary. That’s the power of this thing.

AI Has Got to be Democratized

EqualAI is a nonprofit we set up a couple of months ago. I started to realize that AI has got to be out there in the hands of many. It’s got to be democratized. It can’t just be with the big tech companies. What we want to do is take all the technology that we have (and make it available). It started with watching my two-year-old watching me command Alexa. Alexa turn on the lights. Alexa play music. She’s seen me command this AI and it’s a woman’s voice. I think what we are seeing now is that children are being affected by this. They are going to school, making demands, and following this.

We have to change the way that we deploy AI and how we manage it. I wanted to bring the best practices into a nonprofit. We now have other people and brands who are joining us and taking part in this. One of the best practices that we are looking at is why do we have a woman’s voice with Alexa? It could be any voice. It could be a man. We have to think about these things before we deploy them to millions of people and we affect their lives.

AI-Powered Conversational Bots Are Changing the Game, Says LivePerson CEO Robert Locascio

Also read:

Deepak Chopra Delivering Reflections on Alexa via LivePerson

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Domino’s AI-Powered ‘Piedentifier’ Stars in New Ad Campaign

Domino’s software engineers and digital ad team have created a unique AI-powered ‘Piedentifier’ to launch it’s Super Bowl week marketing blitz. Domino’s is encouraging people to send in a photo of any pizza, even if you made it yourself, and it’s system will determine what type of pizza it is and give you ten points toward a free pizza in their rewards program.

‘Piedentifier’ launching for Super Bowl week marketing blitz

Ritch Allison, CEO of Domino’s Pizza, discussed the new Piedentifier ‘Points for Pies‘ ad campaign with Jim Cramer on CNBC:

Domino’s AI-Powered ‘Piedentifier’ Ad Campaign

We’re going to give Piece of the Pie Rewards points for any pizza. Our customers are going to be able to use our great technology to take a picture of any pizza, send it up to us, and earn ten points toward a free Domino’s Pizza. The great thing about this is our team got together and created something called the ‘Piedentifier.’ What it does is it uses your phone to look for what they have referred to as the open-faced expression of crust sauce and cheese. Anything that looks like a pizza and you’re getting ten points.

Today we’ve got more than 20 million active members of our Piece of the Pie Rewards program. We don’t know the exact number of how many customers will come on board with us, but as the leader in the pizza category, we see this as a great opportunity not only to grow the overall pizza category, but also to invite new customers in to download our app and to try our product. We feel that when customers try our product we’ve got the opportunity to bring them back again and again.

This Sunday is a huge day for us. On Super Bowl Sunday, we’re typically up about 40 percent over a normal Sunday. We’ll sell about 2 million pizzas and about four million chicken wings. Each year, it’s the biggest day of the year for us. It tends to not matter which teams are in the game. Certainly in individual cities maybe it does, but broadly across the US it’s a huge day no matter who’s playing.

Average Franchise Makes $ 140K Per Year EBITDA

Opening up a Domino’s Pizza store is still a terrific return for our franchisees. Across the globe cash on cash returns are better than three years in our business. Just a few weeks ago at our Investor Day, we released again our unit level average for our franchisees in the US. Once again it went up. We’re expecting it to be somewhere between $ 137,000 and $ 140,000 a unit in the US on EBITDA on a Domino’s Pizza store that you can open for $ 350,000.

Driving is Still a Great Opportunity

Driving for Domino’s is a great opportunity because of the volume that we do out of our stores. In a lot of cases, drivers are able to come in and earn a lot more than they can driving for some of these other businesses. As we continue to tighten down our territories through our fortressing program, it’s giving our drivers the opportunity to get more runs per hour. That means more tips per hour and in turn, higher wages.

In addition to a job that earns a decent wage driving at Domino’s is also an opportunity potentially to be a franchisee in the long term. Over 90 percent of our franchisees today started as drivers or started in as CSRs answering our phones in our stores.

Self-Driving Cars Will be Here Someday

Self-driving cars will be here someday. We don’t exactly know what day but we’re working hard to really try to understand how our customer interface with that car when it pulls up to their curb. They’re used to having a uniformed Domino’s pizza delivery expert bring that pizza to the door. So we’re learning. As the technology evolves we’re going to learn how the customer wants to interact with us and we’ll be ready when it does get here.

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Domino’s AI-Powered ‘Piedentifier’ Stars in New Ad Campaign

Domino’s software engineers and digital ad team have created a unique AI-powered ‘Piedentifier’ to launch it’s Super Bowl week marketing blitz. Domino’s is encouraging people to send in a photo of any pizza, even if you made it yourself, and it’s system will determine what type of pizza it is and give you ten points toward a free pizza in their rewards program.

‘Piedentifier’ launching for Super Bowl week marketing blitz

Ritch Allison, CEO of Domino’s Pizza, discussed the new Piedentifier ‘Points for Pies‘ ad campaign with Jim Cramer on CNBC:

Domino’s AI-Powered ‘Piedentifier’ Ad Campaign

We’re going to give Piece of the Pie Rewards points for any pizza. Our customers are going to be able to use our great technology to take a picture of any pizza, send it up to us, and earn ten points toward a free Domino’s Pizza. The great thing about this is our team got together and created something called the ‘Piedentifier.’ What it does is it uses your phone to look for what they have referred to as the open-faced expression of crust sauce and cheese. Anything that looks like a pizza and you’re getting ten points.

Today we’ve got more than 20 million active members of our Piece of the Pie Rewards program. We don’t know the exact number of how many customers will come on board with us, but as the leader in the pizza category, we see this as a great opportunity not only to grow the overall pizza category, but also to invite new customers in to download our app and to try our product. We feel that when customers try our product we’ve got the opportunity to bring them back again and again.

This Sunday is a huge day for us. On Super Bowl Sunday, we’re typically up about 40 percent over a normal Sunday. We’ll sell about 2 million pizzas and about four million chicken wings. Each year, it’s the biggest day of the year for us. It tends to not matter which teams are in the game. Certainly in individual cities maybe it does, but broadly across the US it’s a huge day no matter who’s playing.

Average Franchise Makes $ 140K Per Year EBITDA

Opening up a Domino’s Pizza store is still a terrific return for our franchisees. Across the globe cash on cash returns are better than three years in our business. Just a few weeks ago at our Investor Day, we released again our unit level average for our franchisees in the US. Once again it went up. We’re expecting it to be somewhere between $ 137,000 and $ 140,000 a unit in the US on EBITDA on a Domino’s Pizza store that you can open for $ 350,000.

Driving is Still a Great Opportunity

Driving for Domino’s is a great opportunity because of the volume that we do out of our stores. In a lot of cases, drivers are able to come in and earn a lot more than they can driving for some of these other businesses. As we continue to tighten down our territories through our fortressing program, it’s giving our drivers the opportunity to get more runs per hour. That means more tips per hour and in turn, higher wages.

In addition to a job that earns a decent wage driving at Domino’s is also an opportunity potentially to be a franchisee in the long term. Over 90 percent of our franchisees today started as drivers or started in as CSRs answering our phones in our stores.

Self-Driving Cars Will be Here Someday

Self-driving cars will be here someday. We don’t exactly know what day but we’re working hard to really try to understand how our customer interface with that car when it pulls up to their curb. They’re used to having a uniformed Domino’s pizza delivery expert bring that pizza to the door. So we’re learning. As the technology evolves we’re going to learn how the customer wants to interact with us and we’ll be ready when it does get here.

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BrainQ Developed Unique AI-Powered Brain-Computer Medical Device, Says CEO

Working with the Google Developers Launchpad, BrainQ has developed a unique AI-powered brain-computer medical device, says their CEO, Yotam Drechsler. “It takes patients’ brainwaves as an input with a set of metadata and runs machine learning algorithms in the cloud and translates them into a tailored electromagnetic treatment aimed at facilitating their central nerve system recovery process,” says Drechsler.

Yotam Drechsler, CEO of BrainQ, discussed the companies unique AI-powered technology in a video for Google Developers Launchpad:

AI-Based Medical Device to Treat Neural Disorders

BrainQ is developing an AI-based medical device aimed at getting powerless people following neural disorders, like stroke or spinal cord injury, back on their feet. Every single year, hundreds of millions of people around the world suffer from neural disorders. Stroke alone accounts for 15 million people every single year. And the entire neural disorders cost to the US economy is $ 1.5 trillion every single year.

My grandfather had a stroke several years ago. From being the center of the family, all of a sudden, he became paralyzed in half of his body. That means he can longer do simple things like grabbing a glass of water or dressing alone. That’s the reality for many people out there.

Using AI to Model Physical Therapy

The common treatment is what’s called physical therapy. It’s essentially exercising the hand or the leg back and forth. What BrainQ essentially does is modeling physical therapy and applying it directly to the brain. In a sense, we ask what happens for a patient or for a healthy person when he does a hand movement, like reaching his hand to grab a glass of water.

We are getting a lot of people to do these kinds of movements and then we learn the patterns. We take these patterns that we have learned and identified and reapply it back to him as a personalized treatment.

Developed Unique Brain-Computer Medical Device

We have developed a unique brain-computer interface-based medical device. It takes patients’ brainwaves as an input with a set of metadata and runs machine learning algorithms in the cloud and translates them into a tailored electromagnetic treatment aimed at facilitating their central nerve system recovery process.

We were very fortunate to have Google share this vision with us. We worked very closely with the GCP team on making this vision come true. We were fortunate to be on this program, and it really puts us on a fast track. And in all four fronts, we have developed the next generation of technology with precision medicine base, with the studio team, Peter Norvig, and the rest of the Googlers that were very, very keen in helping us.

We had a large funding round in the past couple of months and we have several collaborations in the pipeline. We are hoping to continue on this promising track and really bring cure to millions of people around the world. And we are fortunate to have Google with us on this journey.

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