Tag Archive | "Achieve"

6 Ways to Achieve Great Employee and Customer Engagement

There are six things that you need to think about with employee engagement and customer engagement says Andrew McMillan, a renowned customer experience expert based in the U.K. “The most important thing is what you do for each other is actually what you do for customers.”

Andrew McMillan, a leading customer experience expert, recently discussed customer engagement strategies at the London Business Forum:

Customer Experience is Simple

For me, customer experience is simple. I think the first part is to know who you are as a business and to know what your personality is going to be. Friendly, kind, thoughtful, helpful, or forward thinking? What’s the personality of your brand? Then come up with some attributes and behaviors that are going to enhance that personality. That’s what you then start to try and recruit in terms of your employees.

How You Treat Employees is How Employees Treat Customers

The most important thing, I think I learned from John Lewis, was actually what you do for each other is what you do for customers. Create that working environment for your employees so they find their managers are friendly, thoughtful, and kind to them. I believe then, it’s just a leap of faith but I proved a ton time again, that they will then be friendly, thoughtful, and kind to their customers.

What is Your Companies Vision?

The North Star, some people will call it visions and some people call it purpose. It’s just why do we exist? Why should anybody care about this? Why should anyone want to do any business with us? John Lewis’s was a bit of a strange one actually. The purpose in 1929 was to have an organization where employees were happy.

So these can be really highly aspirational and lofty or they can be very very simple. But having something there, the idea is that people come to work inspired and having a sense of purpose.


John Lewis Partnership – Vision

6 Ways to Achieve Employee and Customer Engagement

There are six things that you need to think about with employee engagement and customer engagement:

  1. The first one is to define what your personality is going to be in terms of behavior and attitude. It can be friendly, kind, thoughtful, whatever you want to be as a business.
  2. The second one is to measure that and measure it with employee surveys and customer surveys. This is inside-out. This is what you do for your employees and what you hope they’ll do for customers.
  3. The third thing is to communicate it. Communicate it at inception. Then continue to tell stories about people who’ve lived up to those behaviors and attitudes to see what it’s done for customers and what it’s done for them to bring it to life, so people can see what it looks like.
  4. The fourth thing is leadership. That’s probably one of the biggest things I see that’s lacking in organizations. There should be leaders modeling the behavior that we talked about and then actually coaching it in their team’s to encourage them to deliver that behavior for each other and for their customers.
  5. The fifth thing is HR really. It’s a Reward Recognition Appraisal to make sure those are links to not just the outcomes people achieve but the alignment with the behavior with which they achieve those outcomes. So it’s about how they do things, not just what they do.
  6. Finally, the sixth part is the recruitment. If you’ve done the first five really effectively and really built a cohesive network around those first five, you’ve got a great blueprint for exactly the sort of personality and individual you want to recruit into your business.

The post 6 Ways to Achieve Great Employee and Customer Engagement appeared first on WebProNews.


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India is planning to achieve 50 GW of prodction from renewbale energy by 2028




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India is planning to achieve 50 gigawatt (GW) of production from renewable energy by 2028, in order to get to its goal of 40 per cent of electricity generation from non-fossil fuels by 2030, Ministry of New and Renewable Energy secretary, Anand Kumar said at the India-Norway Business Summit 2019 in New Delhi.

Of this 500 GW, 350 GW would come from solar, 140 GW wind, and the remaining generation capacity would come from small hydro and biomass power.

“This figure excludes large hydro. If we take large hydro into account the figure will grow to 560 GW to 575 GW. To reach this figure we have to bid out 30 GW of solar energy and 10 GW of wind energy every year,” Kumar said.

He added that India’s requirement for electricity generation capacity may reach 840 GW by 2030 if the country’s Gross Domestic Product (GDP) grows at a rate of 6.5 per cent.

“Out of 840 GW, we plan to install a little more than 500 GW in renewables. We have installed 75 GW renewable energy capacity in the country and another 46 GW is under various stages of installations,” added Kumar.

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How Much Can You Achieve By Yourself?

In recent months I’ve interviewed quite a few successful self-starter internet marketers. People like Farnoosh Brock, Brian Moran, Chris Guillebeau, and Adam Baker, all tell stories from the first few years of their online business where they were doing everything by themselves.

Tim Ferriss popularized the concept of outsourcing your entire life to other people so … Read the rest of this entry »

Entrepreneurs-Journey.com by Yaro Starak

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